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SERVICE EXCELLENCE-- A LIFELONG RELATIONSHIP

 

We Love Our Work and It Shows

 

It is so easy to tell when a retail sales or service associate actually loves their work.  They study the product and welcome your questions.  They are proud of their store and are genuinely happy that you decided to visit.  They listen carefully so that they can contribute to your vision.  They respect and are grateful for your time.  Finally, they remain committed to you after the sale. 

 

Arhaus only hires people that love home furnishings and love helping others.  Most of our associates come to us first as customers.  They find us because they have a passion for great design and authentic craftsmanship and they want to work with like-minded people.  For us it is a lifelong relationship, not a transaction.

 

We have an intensive product training program that never ends.  So many retailers simply hire order takers. An Arhaus associate is happy to share with you how a particular piece is constructed, what materials were used, where the item was made, what other items best coordinate with it, and how it compares to alternative products.

 

You know that Arhaus sales and service associates really care as soon as you walk into an Arhaus store.  Arhaus stores are frequently recognized as among the most beautiful in the world.  That certainly starts with beautiful products, but it also requires associates that care enough to constantly arrange, care for and decorate the store as a home away from home.  Our stores become a marketplace of decorating ideas, insights and inspiration.

  

Our associates also stay with you after the sale.  A big part of their love for the work is to share in the satisfaction you have when the product arrives in your home.  We are happy to make house calls before or after the sale.  Your sales associate is committed to personally and promptly resolve any questions or concerns you may have. 

 

Our internet sales and service team is equally committed to your complete satisfaction.  We understand that your schedule or location may make it difficult to visit a store.  Call us or e-mail us with your detailed questions or requests for swatches or additional photos or detailed specifications.  No one in the industry is easier to reach or happier to help.  Why?  Because we love our products and our company and it shows.

 

Please click below to learn more about Arhaus.

  

OUR HISTORY, OUR COMMITMENTS TO YOU

Arhaus has over twenty years of success bringing exclusive design, exquisite craftsmanship and committed service to our customers.

EXCLUSIVE ARHAUS DESIGN  

Our in-house design organization is simply the finest in the industry.  Customers (and competitors) routinely shop our stores for inspiration, insights and ideas.

A WORLDWIDE FAMILY OF ARTISANS AND CRAFTSMEN

  

We search the world for suppliers that have the resources and artistry necessary to bring our exclusive designs to life.  Our product quality is exceptional.  We stand behind it with a no worry warranty.

SAFE, CONVENIENT, RESPECTFUL DELIVERY

 

We continue to operate our own delivery fleet.  We work tirelessly to ensure that you receive safe, courteous and knowledgeable delivery and set-up.  We respect your home and your privacy in all we do.

ENVIRONMENTAL ACTION, SOCIAL RESPONSIBILITY  

We have always been committed to conservation and have never used wood from the world’s endangered rain forests.  We also act to renew and re-use materials whenever appropriate.

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