ARHAUS is committed to protecting your privacy. Through this policy, we want you to understand that we respect and honor your right to protect personal information.
The information we collect will be used to enhance your shopping experience by allowing us to get exciting new information to you both at home and through the internet. We may use your contact information to send you e-mail newsletters and/or sale mailers that inform you of new products or special features and promotions at our stores.
ARHAUS derives website user information through the use of data-tracking software that lets us know what areas of the site you visit most often. This helps us present you with the information, products, and features in which you are most interested and assists us in enhancing your experience on our website. We do not sell or transfer any personal information you provide to us. Personal information transmitted to us through the online employment application process is secured and used only for potential employment purposes.
A cookie is a piece of data stored on a user’s hard drive that contains information about the user. ARHAUS only uses a cookie to store your e-mail address so that we can automatically detect a returning user to our website.
All trademarks, service marks and trade names on this site are the property of ARHAUS. No use of these may be made without the express prior written consent of ARHAUS, except to identify the products or services of ARHAUS. The products, logos, designs, advertisements and images described and/or displayed on this website may be intellectual property—rights reserved to ARHAUS or ARHAUS, LLC. No license is granted with respect to these intellectual property rights. This website as a whole is protected by copyright and trade dress; all rights, title and interests in and to the same are owned by ARHAUS and/or ARHAUS, LLC.
This website and its contents are displayed solely for the purpose of promoting ARHAUS products and services. This website is controlled and operated by ARHAUS. ARHAUS reserves the absolute right to make changes to the information contained in this website or to the services or products contained herein at any time without notice.
When you make a purchase in one of our stores or on our website, create an account, participate in a contest or any other promotion, post a product review, answer one of our surveys, apply for our credit card, or interact with us in any way, you may choose to give us personal information, such as: your name, email address, mailing address, ZIP code, phone number and credit card numbers. This allows us to provide you with our services, to process your transactions more efficiently and, ultimately, to give you a higher level of customer service. The decision to provide this information is optional. However, if you choose not to provide the requested information, you may not be able to use some or all of the features of our website or our services. Likewise, other companies also may forward to us additional personal information (such as, for example: names, mailing addresses and email addresses, as well as demographic and other usage information) when we have news or product offerings that may be of special interest to those individuals. We also may receive personal information through the use of social media websites and services or from other sources.
We and our Service Providers may use Personal Information:
To respond to your inquiries and fulfill your requests, and to contact you if necessary;
To process and fulfill your order, for example by: confirming your order and your billing and shipping information, processing your payments, delivering your products and communicating with you regarding your order;
To send to you important information regarding the ARHAUS website, changes to our terms, conditions and policies, and other administrative information;
To send to you information by email, postal mail, telephone and other means about our products, services, contests and other promotions;
To help us improve the customer experience by learning more about your preferences to help personalize your experience with us;
To allow you to send messages to a friend through the ARHAUS website (please note that by using such functionality, you are agreeing that you have the right to provide to us your friend’s name and email address for such purpose);
To analyze trends and statistics in connection with our business; including to measure the success of marketing campaigns and to compile statistics about usage and response rates;
To protect the security or integrity of our business; and
As we believe to be necessary or appropriate: (a) under applicable law, including laws outside your country of residence; (b) to comply with legal process; (c) to respond to requests from public and government authorities, including public and government authorities outside your country of residence; (d) to enforce our terms and conditions; (e) to protect our rights, privacy, safety or property, or that of you or others; and (f) to allow us to pursue available remedies or to limit the damages that we may sustain.
When you visit our website, we may collect more information: your internet service provider's address, the name of the website directing you, as well as your clicks and activity on our website. This anonymous usage information generally is not associated with your personal information. This tracking data helps us understand how to make our website more available and user-friendly to our customers.
We also gather customer information by taking note of the purchases you make with us. By looking at your purchases in context with marketing demographics or with information from companies whose products and services you may be interested in, it helps our buyers and product developers continue to seek out products and designs from around the world that you may find unique and inspiring.
In order to serve you better, we may, at times, contract with other companies (“Service Provider(s)”) to help us process information. For instance, their assistance can help us better fulfill customer orders, manage, store and enhance customer data, and comply with postal regulations. For your security, these companies are bound by our nondisclosure agreements or other contractual arrangements to provide privacy protection for your information.
We use a Service Provider to send emails that you have agreed to receive. Web cookies are used in those email messages and at our website to help us measure the effectiveness of those emails and for other analytical purposes. You can "opt out" of this email cookie at any time by deleting your name from the ARHAUS email mailing list, as detailed below.
We also contract with a Service Provider to help us assess visitation to our website. To do this, we place small pixel tags and cookies on our website. While these do allow our Service Provider to track your visits, the data retrieved cannot be used for any reason without our authorization. Although our Service Provider logs the information about your visit, we control how that data may and may not be used. You can opt out of this website analysis tool by clicking here.
Information sharing can provide a valuable type of consumer networking. By helping to make new connections and introduce new resources, you may discover new opportunities and products to fit your interests and needs. With that in mind, your customer information may be shared with other select companies whose products and services we think you may find useful.
Information sharing also helps us to guard against potential fraud and other wrongdoing. We review transactions internally on a regular basis to identify potential concerns, and we work with select outside companies to further enhance our ability to ensure that fraudulent orders and/or potentially damaging worms, viruses, and other types of malware do not interfere with our ability to provide the best possible products, value and services to you, and to our other valued customers.
We respect and appreciate that not all customers may want to share information with other select companies. If you do not want ARHAUS to share your personal information for marketing purposes, please immediately contact us and we will remove your name from lists we share with other companies. When contacting us, please clearly state your request, including your name, mailing address, email address and phone number. After we process your request, your personal information will no longer be shared for marketing purposes.
It is important to understand that with some companies or online partners, your information must be shared in order to receive their services.
For instance, when you order a large furniture item, we may send your name, address, email address and phone number to our delivery vendor, allowing you to access their online delivery scheduling system. Our vendor does not share your personal information with third parties; it is used strictly to coordinate and complete your delivery.
Opting out of sharing your information for marketing purposes will not prevent your relevant information from being provided to our delivery vendor when you order products for delivery or from other sharing for non-marketing purposes. Similarly, this will not prevent us from sharing information as and to the extent it is combined or aggregated (in a non-personally identified manner) or otherwise analyzed by us or our Service Providers.
Updating your contact information is quick and easy. Just contact us, include your previous and current full name, mailing address, email address and phone number or make changes directly through your account. Please understand updates may take some time to process.
ARHAUS adheres to a strict privacy code regarding children and does not knowingly accept personal information from any child under the age of 13. If it is brought to our attention that we have inadvertently received personal information from a child under 13, we will immediately remove all personal and identifiable information from our records in compliance with the Children’s Online Privacy Protection Act of 1998. In addition, we will not disclose this information to any other companies.
Please be aware that whenever you share information on a publicly available area of our website, such as in a product review, that information may be accessed by others. In addition, please remember that when you share information in any other communications with third parties, that information may be passed along or made public by others. This means that anyone with access to such information can potentially use it for any purpose, including sending unsolicited communications.
ARHAUS will cooperate with government and law-enforcement officials and private parties to enforce and comply with the law. We may disclose personal information and any other information about you to government or law-enforcement officials or private parties if, in our discretion, we believe it is necessary or appropriate in order to respond to legal requests (including court orders and subpoenas); to protect the safety, property or rights of ARHAUS or of any third party; to prevent or stop any illegal, unethical or legally actionable activity; or to comply with the law.
We take our customers’ personal information seriously and take steps to protect your personal information against loss, misuse, alteration, and unauthorized access. We use encryption technology whenever receiving and transferring your payment information on our website.
When you make a purchase online, either a solid key or a locked padlock icon will appear in the lower right of your browser window. This icon indicates that your transaction session is secured through Secure Sockets Layer (SSL). If one of these icons does not appear, please contact Client Services at ARHAUS at 866-427-4287 to complete your purchase.
You are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer. You are responsible for all activities that occur under your account or password. As a result, it is important for you to protect against unauthorized access to your password and to your computer. Be sure to sign off when finished using a computer that others may have access to.
Please be aware that your personal information and communications may be transferred to and maintained on servers or databases located outside your state, province, or country. If you are located outside the United States, please be advised that we process and store all information in the United States. The laws in the United States may not be as protective of your privacy as those in your location. By using our website or our services, you agree that the collection, use, transfer, and disclosure of your personal information and communications will be governed by the applicable laws in the United States.
To our third-party Service Providers, who provide services such as website hosting, data storage, data analysis, payment processing, order fulfillment, IT services and infrastructure, customer service, email delivery and administration, credit card processing, auditing and other similar services to enable them to provide services;
To our subsidiaries and affiliated entities (collectively, our "Affiliates") for marketing and other purposes;
To selected third parties ("Promotional Partners"), to permit them to send to you marketing communications. ARHAUS seeks to select as Promotional Partners only reputable companies that offer what we believe to be high-quality products and services;
To third-party sponsors of contests and similar promotions;
To identify you to anyone to whom you send messages through the ARHAUS website;
By you, on message boards, chat, profile pages, and blogs and other services to which you are able to post information and materials;
To a third party in the event of any reorganization, merger, sale, joint venture, assignment, transfer or other disposition of all or any portion of our business, assets or stock (including in connection with any bankruptcy or similar proceeding); and
As we believe to be necessary or appropriate under applicable law, including laws outside your country of residence; (a) to comply with legal process; (b) to respond to requests from public and government authorities, including public and government authorities outside your country of residence; (c) to enforce our terms and conditions; (d) to protect our rights, privacy, safety or property, or that of you, our Affiliates or others; and (e) to allow us to pursue available remedies or limit the damages that we may sustain.
"Other Information" is any information that does not identify you as a specific individual, such as: browser information; server log files; information collected through cookies, pixel tags and other technologies; physical location of your device; demographic information and other non-personally identifiable information provided by you.
We and our Service Providers may collect Other Information in a variety of ways, including:
Through your browser: certain information is collected through most devices, such as your Media Access Control ("MAC") address, device manufacturer and model, device identifier, screen resolution, and the type and version of your operating system and browser.
Through server log files: an Internet Protocol ("IP") address is a number that is automatically assigned to a device by an Internet Service Provider ("ISP"), and is identified and logged automatically in our server log files whenever a user visits the ARHAUS website, along with the time of the visit and the page(s) that were visited. We and our Service Providers use IP addresses for purposes such as calculating usage levels, helping diagnose server problems and administering the ARHAUS website.
We and our Service Providers may collect the physical location of your device by, for example, using satellite, cell phone tower or wifi signals. We may use your device’s physical location to provide you with personalized location-based services and content—including marketing content—based on the choices that have been made with respect to such uses. We may also share your device’s physical location combined with information about what advertisements you viewed and other information we collect with our third-party marketing partners, such as our Promotional Partners, to enable them to provide you with more personalized content and to study the effectiveness of advertising campaigns, based on the choices that have been made with respect to such disclosures. In some instances, you may be permitted to allow or deny such uses and/or sharing of your device’s location, but if you choose to deny such uses and/or sharing, we, our Service Providers, and/or our third-party marketing partners may not be able to provide you with the applicable personalized services and content.
WE ARE NOT RESPONSIBLE FOR THE INFORMATION COLLECTION, USAGE, DISCLOSURE OR OTHER PRIVACY PRACTICES OF ANY THIRD PARTIES, INCLUDING OUR AFFILIATES, THIRD-PARTY SERVICE PROVIDERS, ANY THIRD-PARTY SOCIAL MEDIA PLATFORM (SUCH AS FACEBOOK), ANY THIRD PARTY MAKING AVAILABLE THE DEVICES OR OPERATING SYSTEMS FOR WHICH THE ARHAUS WEBSITE IS AVAILABLE (SUCH AS APPLE OR GOOGLE) AND ANY THIRD PARTY OPERATING ANY SITE TO WHICH THE ARHAUS WEBSITE CONTAINS A LINK. THE INCLUSION OF A LINK ON THE ARHAUS WEBSITE DOES NOT IMPLY ENDORSEMENT OF THE LINKED SITE BY ARHAUS.
We seek to use reasonable organizational, technical and administrative measures to protect Personal Information under our control. Unfortunately, no data storage system or data transmission over the Internet can be guaranteed to be 100% secure. Please also be aware that we may use third-party cloud Service Providers that provide hosting, data storage and other services pursuant to standard terms and conditions that may be non-negotiable; these Service Providers have informed us or the general public that they apply security measures they consider adequate for the protection of information within their system, or they have a general reputation for applying such measures.
Please exercise caution in submitting Personal Information via the ARHAUS Online Properties, especially if you are accessing the ARHAUS Online Properties using a WiFi hotspot or public network. If you have reason to believe that your interaction with us is no longer secure, please notify us immediately of the problem – see the "Contact Us" section below.
We give you many choices regarding our use and disclosure of your Personal Information for marketing purposes regardless of whether such information is collected by us through the ARHAUS website or otherwise. You may OPT-OUT from:
Receiving promotional emails or catalogs from us: if you no longer want to receive promotional emails (such as information about new products, special offers and sales events) or catalogs from us, you may opt-out of receiving such communications by: clicking the "opt out" link in any promotional email; clicking the "opt out" link available at: https://www.arhaus.com/subscriptions/UnsubscribeFromCatalog/; or by contacting us in accordance with the "Contact Us" section below. When contacting us, please be sure to include your full name and the email and/or postal address that you used when registering or making a purchase.
Our sharing of your Personal Information with Promotional Partners and other third parties for their marketing purposes: if you no longer want us to share your Personal Information with our Promotional Partners and other third parties for their marketing purposes, you may opt out of such sharing by contacting us in accordance with the "Contact Us" section below. When contacting us, please be sure to include your full name and the contact information that you no longer wish to be shared, and state specifically whether you wish to opt out of such sharing with (a) ARHAUS, (b) Promotional Partners and other third parties, or (c) both.
We will try to comply with your request(s) as soon as reasonably practicable. Please note that if you opt out as described above, we will not be able to remove your Personal Information from the databases of our Promotional Partners and other third parties with which we have already shared your Personal Information (i.e. to which we have already provided your Personal Information as of the date that we implement your opt out request). Please also note that if you do opt out of receiving marketing-related messages from us, we may still send important administrative messages to you, and you cannot opt out from receiving such administrative messages. For example, when you place an order, we will continue to confirm your order and shipment status by email. We may also need to contact you via telephone, email or postal mail with information or questions regarding your order.
We welcome your willingness to update your information with us. You may review or ask us to update your Personal Information by contacting us in accordance with the "Contact Us" section below. In your request, please make clear what information you would like to have changed. We will try to comply with your request as soon as reasonably practicable. We are not responsible for changing information in the databases of Promotional Partners and other third parties with whom we have already shared your Personal Information.
To contact us with a question, problem, or concern, please call 866.427.4287 or send us an email at email@example.com. Outside of the United States, you can call us at 440.439.7700 or send us an email at firstname.lastname@example.org.
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