We appreciate your business and value you as an Arhaus customer. Please take a few moments to review our terms and conditions. Your purchase of products from us constitutes your agreement to follow these terms and conditions and be bound by them.
All purchases, with the exception of special order items, clearance items, and floor samples may be returned within 14 days of receipt for a full refund minus original delivery or shipping fees. Merchandise exchanged for same items due for reasons other than manufacturer defects will be subject to a 10% restocking fee and re-delivery and / or shipping fees. An Arhaus Furniture representative may select reasonable replacements for items that have been discontinued. All exchanges or returns, except for manufacturer defects, are subject to re-delivery and / or shipping charges. Refunds may take up to 15 business days for processing.
All Arhaus merchandise is warranted against manufacturer's defects. Proof of purchase is required for exchanges or warranty service. Clearance items and floor samples are not warranted. Our protection plan, available for purchase separately, covers specific instances of accidents and incidents. Customers who do not purchase this protection plan will not receive support for scratches, dents, tears, or other accidents. Normal wear and tear or damage from customer use is not warranted. For example, fabric and leather may naturally fade or deteriorate with extended use. Softening of a cushion core or loss of cushion crown is also typical with use. These normal conditions are not manufacturers' defects and are not covered under this warranty. We will promptly repair or replace, at our option, any items that are defective. Our warranty is non-transferable. Any damage upon delivery must be noted on the delivery receipt. Damage not noted on delivery receipt will be determined to be customer damage, and not warranted. Visible defects or variance to order details must be brought to our attention within 7 days of delivery. Issues not presented within 7 days of delivery will be considered acceptable and will not be warranted. No warranty work or exchange processing will be completed on upholstery or leather items unless these items are clean.
You are responsible to ensure that your new furniture and accessories will fit in the desired room, as well as through doorways, stairways, elevators, and hallways. Items that do not fit into your home and are refused are subject to a 10% restocking fee and customer will be charged a new delivery fee for replacement merchandise. A return shipping fee may apply.
Leather: The beauty of high-quality leather is that each piece is naturally one-of-a-kind. Natural markings such as scars, brands and other imperfections are not flaws but part of the unique character of each piece. Color and grain texture will naturally vary between items and within an individual piece. Arhaus Furniture cannot match color to previously manufactured leather items.
Copper: Arhaus copper pieces are handmade and they reflect the one-of-a-kind artistry of irregular hammered edges and markings, such as scrapes, seams, and rasp marks. As a natural material, copper's color tones and color patterns may vary significantly between pieces.
Natural Stone / Marble: Because Arhaus stone products are handmade from natural stone these items may naturally vary in color tones and pattern. In keeping with authentic Old World design, the edges of Arhaus stone tables are not sealed and feature an uneven, natural stone appearance. Stones along the edge with a deep-set and/or unfinished appearance are marks of hand-crafting.
Wood: Our products are constructed with a variety of responsibly sourced woods. Paints and stains may take differently to various cuts of wood, and color may vary. The wood will "breathe" and, with varying humidity levels, expand and contract. This process may lead to seasonal movement (slight separations in the wood that come and go). Natural products with these characteristics are not defective and cannot be exchanged for the same item.
Special order merchandise typically requires approximately 90 days to be manufactured. The actual time frame will depend on the item purchased. An Arhaus associate may provide you an estimated delivery date but no time frame for completion can be guaranteed. Significant delays may occur due to fabric delays. Fabric delays may not be identified until late in the manufacturing process, sometimes only days before original expected receipt date. Fabrics and frames may be discontinued at any time and without notice. Arhaus Furniture is not responsible for the inability to replace slip covers or for filling orders for any discontinued products. Special order merchandise is manufactured to your exact specifications. Due to the unique character of custom order pieces, CANCELLATIONS ARE NOT PERMITTED. If you do not accept delivery you forfeit 33% of the item purchase price.
Clearance items and floor samples are extraordinary values. They are sold "as-is" and cannot be returned or exchanged. ALL SALES ARE FINAL. All clearance and floor sample items must be paid in full at time of purchase. These items must be picked up within 14 days of purchase. Clearance or floor samples not picked up within 14 days will be returned to the floor or warehouse and will be subject to a 10% restocking fee.
We select our vintage items, relics, and antiques from around the world. They are all one-of-a-kind items with a history of use. These items may be returned within in 14 days of purchase but are sold as-is with no warranty. After 14 days, these unique items are not returnable.
All bedding, pillows, and rugs may be exchanged or returned within 14 days but must be in new and unused condition and in original packaging, with tags still attached. Mattresses and box springs carry a 15 year warranty against manufacturer defects when purchased as a set. Mattresses and Box springs cannot be returned or exchanged once removed from protective wrapping. Mattresses and Box springs must be clean and free from stains before being serviced or exchanged due to defects.
Small items such as dining chairs and end tables may be picked up at your local store. See store associate to confirm your pick-up request. Some stores may be unable to accommodate customer pick up requests. Any merchandise pick-up must be paid in full prior to being transferred to the store. All merchandise must be picked up within 14 days of merchandise arriving at the store location. Merchandise not picked up within 14 days will be returned to the warehouse and a 10% restocking fee will be charged.
Customers are responsible for bringing proper help to load merchandise into their vehicle. Arhaus Furniture will not be responsible for any damage caused during loading, unloading, or transporting merchandise to customer's home. All packing, wrapping, and securing materials must be provided by the customer.
Orders placed online will be confirmed via email once processed. Item availability and delivery information will be included.
Despite our best efforts, a small number of the items in our catalog and on our website may be mispriced. If an item's correct price is higher than our stated price, we will, at our discretion, either contact you for instructions before shipping or cancel your order, refund your payment and notify you of such cancellation.
Pricing is subject to change by Arhaus at any time without notice.
A deposit of half (50%) of the purchase price is required at the time you place your order. Full payment is required at the time that merchandise is scheduled for delivery or pick up. If merchandise is being scheduled at the time of order entry, full payment is required at order entry. Clearance and floor samples require full payment at the time the order is entered.
To receive the most up-to-date information regarding your order, please contact your Arhaus store. For information regarding an order placed through our website, please call 1-866-427-4287 or email email@example.com.
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