We are committed to “furnishing a better world.” Committed to bringing you designs handmade by the world’s most skilled artisans and doing so using the highest quality materials (with sustainability always top-of-mind) and paying attention to every detail in the construction process to ensure a quality piece.
We appreciate your business and value you as an Arhaus customer. Please take a few moments to review our terms and conditions. Your purchase of products from us constitutes your agreement to follow these terms and conditions and be bound by them.
We stand behind our collections not only with our own warranty, but with an additional protection plan for you to address any future concerns you may have about your Arhaus design. Please see an Associate at a store location or contact Customer Service for more information.
We maintain a 14-day return policy. Any item returned to us is inspected first. We then determine if an exchange will be processed, or store credit or refund issued. To receive a refund, we require you to provide the original receipt. In accordance with state and local laws, any taxes paid will be refunded. Delivery fees are only refunded if the item returned is found to have a manufacturer defect or was damaged in transit. Items exchanged for the same item due to reasons other than manufacturer defect/damage may be subject to a restocking fee and redelivery fee.
Furniture in-stock. Should you discover a manufacturer defect or damage upon delivery, please notify Customer Service immediately. Because it is your responsibility to ensure furnishings fit in desired room(s), as well as through doorways, stairways, elevators and hallways, we cannot provide a refund for returned items; you will receive store credit minus the initial delivery fee and a restocking fee may apply.
Special order furniture. These pieces are made to your exact specifications and therefore, we do not accept cancellations, returns or exchanges. When you place an order for a custom piece, you have 72 hours to cancel. A 50% deposit is required at order placement; this deposit is non-refundable after the 72-hour window has passed.
Clearance items, floor samples, one-of-a-kind antiques and Relics. These items are sold as is, and cannot be returned for refund or exchanged. All sales are final at store locations and online.
Non-furniture items. Items such as decorative accessories, mirrors, prints and seasonal artwork, rugs, and lighting must be returned within 14 days of purchase with the original receipt in order to receive a refund or make an exchange.
Arhaus Table (dinnerware, glassware, serveware, flatware, linens and specialty pieces). Arhaus Table designs can be returned or exchanged by contacting Customer Service. If items are found to be defective or were damaged in transit, please contact Customer Service.
You are responsible to ensure that your new furniture and accessories will fit in the desired room, as well as through doorways, stairways, elevators, and hallways. Items that do not fit into your home and are refused are subject to a 10% restocking fee and customer will be charged a new delivery fee for replacement merchandise. A return shipping fee may apply.
Leather: The beauty of high-quality leather is that each piece is naturally one-of-a-kind. Natural markings such as scars, brands and other imperfections are not flaws but part of the unique character of each piece. Color and grain texture will naturally vary between items and within an individual piece. Arhaus Furniture cannot match color to previously manufactured leather items.
Copper: Arhaus copper pieces are handmade and they reflect the one-of-a-kind artistry of irregular hammered edges and markings, such as scrapes, seams, and rasp marks. As a natural material, copper's color tones and color patterns may vary significantly between pieces.
Natural Stone / Marble: Because Arhaus stone products are handmade from natural stone these items may naturally vary in color tones and pattern. In keeping with authentic Old World design, the edges of Arhaus stone tables are not sealed and feature an uneven, natural stone appearance. Stones along the edge with a deep-set and/or unfinished appearance are marks of hand-crafting.
Wood: Our products are constructed with a variety of responsibly sourced woods. Paints and stains may take differently to various cuts of wood, and color may vary. The wood will "breathe" and, with varying humidity levels, expand and contract. This process may lead to seasonal movement (slight separations in the wood that come and go). Natural products with these characteristics are not defective and cannot be exchanged for the same item.
Special order merchandise typically requires approximately 90 days to be manufactured. The actual time frame will depend on the item purchased. An Arhaus associate may provide you an estimated delivery date but no time frame for completion can be guaranteed. Significant delays may occur due to fabric delays. Fabric delays may not be identified until late in the manufacturing process, sometimes only days before original expected receipt date. Fabrics and frames may be discontinued at any time and without notice. Arhaus Furniture is not responsible for the inability to replace slip covers or for filling orders for any discontinued products. Special order merchandise is manufactured to your exact specifications. Due to the unique character of custom order pieces, CANCELLATIONS ARE NOT PERMITTED. If you do not accept delivery you forfeit 33% of the item purchase price.
Clearance items and floor samples are extraordinary values. They are sold "as-is" and cannot be returned or exchanged. ALL SALES ARE FINAL. All clearance and floor sample items must be paid in full at time of purchase. These items must be picked up within 14 days of purchase. Clearance or floor samples not picked up within 14 days will be returned to the floor or warehouse and will be subject to a 10% restocking fee.
We select our vintage items, relics, and antiques from around the world. They are all one-of-a-kind items with a history of use. These items may be returned within in 14 days of purchase but are sold as-is with no warranty. After 14 days, these unique items are not returnable.
All bedding, pillows, and rugs may be exchanged or returned within 14 days but must be in new and unused condition and in original packaging, with tags still attached. Mattresses and box springs carry a 15 year warranty against manufacturer defects when purchased as a set. Mattresses and Box springs cannot be returned or exchanged once removed from protective wrapping. Mattresses and Box springs must be clean and free from stains before being serviced or exchanged due to defects.
Small items such as dining chairs and end tables may be picked up at your local store. See store associate to confirm your pick-up request. Some stores may be unable to accommodate customer pick up requests. Any merchandise pick-up must be paid in full prior to being transferred to the store. All merchandise must be picked up within 14 days of merchandise arriving at the store location. Merchandise not picked up within 14 days will be returned to the warehouse and a 10% restocking fee will be charged.
Customers are responsible for bringing proper help to load merchandise into their vehicle. Arhaus Furniture will not be responsible for any damage caused during loading, unloading, or transporting merchandise to customer's home. All packing, wrapping, and securing materials must be provided by the customer.
Items that are in stock will be delivered within two to four weeks depending upon the location of your residence. A custom design can take up to 120 days to manufacture alone; please allow for additional time to deliver the piece to your home. Your Arhaus Associate at the store location or online will provide you with updated delivery information. However, delivery dates are estimates and in no way guaranteed. You will be contacted by our delivery team to determine a date and time for the arrival of your pieces.
Pricing at store locations, in the catalog and online is in US dollars. Applicable taxes according to state and local laws apply to all purchases. The price and availability of any Arhaus design or collection is subject to change, along with any given delivery date and shipping fee. We reserve the right to refuse the order of any item that we deem is erroneously priced, described and shown in our store locations and on our website.
Pricing is subject to change by Arhaus at any time without notice.
We require a 50% on all furniture orders. Full payment is required prior to the delivery of any merchandise. If merchandise is being scheduled for delivery at the time of order entry, full payment is required. Clearance items and floor samples must be paid in full at the time the order is placed.
To receive the most up-to-date information regarding your order, please contact your Arhaus store. For information regarding an order placed through our website, please call 1-866-427-4287 or email firstname.lastname@example.org.
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