We are committed to “furnishing a better world.” Committed to bringing you designs handmade by the world’s most skilled artisans and doing so by using the highest quality materials (with sustainability always top-of-mind) and paying attention to every detail in the construction process to ensure a quality piece.
We stand behind our merchandise not only with our own warranty, but with an additional protection plan for you to address any future concerns you may have about your purchase. Please contact a store or Client Services for more information.
To process a return or exchange, we require you to provide the original receipt. Upon inspection, we determine if a return or exchange will be processed for a store gift card, corporate check (for cash and check purchases) or credit refund. A corporate check could take up to 15 days for processing. In accordance with state and local laws, any taxes paid will be refunded. Delivery fees are only refunded if the item returned is found to have a manufacturer defect or was damaged in transit. A restocking fee and redelivery fee will be applied to merchandise that is returned or exchanged for reasons other than manufacturer defect/damage. It is your responsibility to ensure furnishings fit through all interior structures and into the desired space. Items that are returned or exchanged due to size will be refunded only in the form of a store gift card minus the initial delivery fee and/or restocking fee. For merchandise picked up at the home, refunds will be processed once it has been received at our warehouse. Depending on your pick up location, the processing of this refund can take up to 30 days.
Merchandise in stock will be delivered within 2 to 4 weeks depending upon the location of your residence. International shipments may require additional lead-time. Merchandise will not be held more than 90 days at our warehouse. Special Order merchandise will require additional production time. Special Order merchandise will require additional production time. Special Order lead times will vary due to fabric availability and manufacturing delays. No time frame is guaranteed. Please allow for additional time to deliver the merchandise. Once your merchandise is received at our warehouse, you will be contacted to set up a delivery date to your residence.
Pricing in Stores, Catalog and Online is in U.S. dollars. Applicable taxes according to state and local laws apply to all purchases. The price and availability of any merchandise is subject to change, along with any given date regarding arrival of merchandise into our warehouse and shipping fees. We reserve the right to refuse the order of any merchandise that we deem is erroneously priced, described and shown in Stores and Online.
We require a 50 percent deposit on all orders. Full payment is required prior to the scheduling of the delivery. Clearance merchandise, floor samples, one-of-a-kind antiques and Relics must be paid in full at the time of purchase.
Our warranty applies only to reasonable residential (non-commercial) use and is void if the furniture is used in what is considered to be a non-household setting, and/or misused, handled improperly, reupholstered and/or repaired by any other resource other than Arhaus and/or our agents.
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