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ARHAUS TERMS AND CONDITIONS

We are committed to “furnishing a better world.” Committed to bringing you designs handmade by the world’s most skilled artisans and doing so by using the highest quality materials (with sustainability always top-of-mind) and paying attention to every detail in the construction process to ensure a quality piece.

LIMITED LIFETIME WARRANTY

We stand behind our merchandise not only with our own warranty, but with an additional protection plan for you to address any future concerns you may have about your purchase. Please contact a store or Client Services for more information.

RETURNS & EXCHANGES

To process a return or exchange, we require you to provide the original receipt. Upon inspection, we determine if a return or exchange will be processed for a store gift card, corporate check (for cash and check purchases) or credit refund. A corporate check could take up to 15 days for processing. In accordance with state and local laws, any taxes paid will be refunded. Delivery fees are only refunded if the item returned is found to have a manufacturer defect or was damaged in transit. A restocking fee and redelivery fee will be applied to merchandise that is returned or exchanged for reasons other than manufacturer defect/damage. It is your responsibility to ensure furnishings fit through all interior structures and into the desired space. Items that are returned or exchanged due to size will be refunded only in the form of a store gift card minus the initial delivery fee and/or restocking fee. For merchandise picked up at the home, refunds will be processed once it has been received at our warehouse. Depending on your pick up location, the processing of this refund can take up to 30 days.

  • In-stock merchandise: We maintain a 14 day return policy. Should you discover a manufacturer defect or damage upon delivery, please notify Client Services immediately. A 10% restocking fee and redelivery fee will be applied to stock merchandise that is returned or exchanged for reasons other than manufacturer’s defect or damage.
  • Special order merchandise: This merchandise is made to your exact specifications and therefore, we do not accept returns or exchanges. When you place a special order, you have 72 hours to cancel for a full refund. A 50 percent deposit is required at time of purchase. The 50 percent deposit will not be refunded for merchandise that is canceled after 72 hours or refused upon delivery for reasons other than manufacturer defect/damage.
  • Web Exclusive Slab Collection: We maintain a 14 day return policy. This collection is subject to a 10% restocking and redelivery fee when merchandise is returned or exchanged for reasons other than manufacturer’s defect or damage. Should you discover a manufacturer defect or damage upon delivery, please contact Client Services immediately.
  • Mattresses: We gladly offer our clients up to 60 days from delivery to return or exchange this merchandise to ensure your satisfaction. We recommend that you experience the benefits of your new mattress for the noted time period before considering a return or exchange. A return shipping fee will be applied based on your delivery area.
  • Non-furniture items: Merchandise including decorative accessories, mirrors, prints, seasonal artwork, rugs, lighting, pillows, throws, bedding and any other soft goods must be returned within a 14 day period and with the original receipt in order to receive a refund or exchange.
  • Arhaus Table: Table consists of dinnerware, glassware, flatware, table linens, and serving and specialty accent merchandise. This merchandise can be returned within 14 days with the original receipt. Depending on the store location, returns or exchanges can be processed by the store, Client Services or Online.
  • Clearance items, Floor Samples, Relics and Revivals: These items are sold "as-is" and cannot be returned. All sales are final as these are non-warrantied items. For the web exclusive slab collection, we maintain a 14 day return policy. This collection is subject to a 10% restocking and redelivery fee when merchandise is returned or exchanged for reasons other than manufacturer’s defect or damage. Should you discover a manufacturer defect or damage upon delivery, please contact Client Services immediately.
  • PRODUCT AVAILABILITY & DELIVERY

    Merchandise in stock will be delivered within 2 to 4 weeks depending upon the location of your residence. International shipments may require additional lead-time. Merchandise will not be held more than 90 days at our warehouse. Special Order merchandise will require additional production time. Special Order lead times will vary due to fabric availability and manufacturing delays. No time frame is guaranteed. Please allow for additional time to deliver the merchandise. Once your merchandise is received at our warehouse, you will be contacted to set up a delivery date to your residence.

    PRICING & PROMOTIONS

    Pricing in Stores, Catalog and Online is in U.S. dollars. Applicable taxes according to state and local laws apply to all purchases. The price and availability of any merchandise is subject to change, along with any given date regarding arrival of merchandise into our warehouse and shipping fees. We reserve the right to refuse the order of any merchandise that we deem is erroneously priced, described and shown in Stores and Online.

    PAYMENT & DEPOSIT REQUIREMENTS

    We require a 50 percent deposit on all orders. Full payment is required prior to the scheduling of the delivery. Clearance merchandise, floor samples, one-of-a-kind antiques and Relics must be paid in full at the time of purchase.

    COMMERCIAL USE

    Our warranty applies only to reasonable residential (non-commercial) use and is void if the furniture is used in what is considered to be a non-household setting, and/or misused, handled improperly, reupholstered and/or repaired by any other resource other than Arhaus and/or our agents.

    CLIENT SERVICES

    866.427.4287/clientservices@arhaus.com

    ARHAUS REWARD PROGRAM

    We offer special rewards for our loyal clients.
    Click here to see all Terms and Conditions related to this program.

    Effective: May 1, 2015

    WIN $1,000

    towards your dream room.

    Join our email list to enter a drawing for a $1,000 gift card during the month you join. And each quarter, you will be entered for another $2,000 gift card. Sales, special offers and curated inspiration delivered straight to your inbox.

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