Our fine cowhide rugs will offer years of beauty and durability with proper care.
It is important to note that hair on hide is a natural product and will wear under normal conditions.
Vacuum as needed, suction only.
Wipe any spills promptly.
If a stain should occur, use mild soap, warm water and a soft brush to rub lightly with the grain of the hair; blot with a clean white cloth.
We recommend rotating your custom cowhide rug every three months in traffic areas.
To prevent fading, do not place your rug in direct sunlight.
As with any fine natural product, please note you will have dye lot, blemishes and pattern variances from rug to rug, all adding to the unique character of each piece.
Shipping & Returns
We maintain a 14-day return policy. Should you discover a manufacturer defect or damage upon delivery, please notify our Concierge Team immediately 1.866.427.4287. To process a return or exchange, we require the original receipt. A 10% restocking fee and redelivery fee will be applied to merchandise returned or exchanged for reasons other than manufacturer’s defect or damage. Please note: Special Order merchandise cannot be returned, cancelled or exchanged for any reason other than manufacturer defect or damage. A 50% deposit is required at the time of purchase. Please Note: Discontinued and Clearance items cannot be returned or exchanged. Before finalizing your purchase, please verify clearance measurements of doors, stairways, elevators and hallways. Delivery and shipping fees are not refundable should your ordered items not fit through these areas. For more information, please see our Terms & Conditions.