We gladly offer our guests up to 60 days from delivery to return or exchange this merchandise to ensure your satisfaction. To process a return or exchange, we require the original receipt. A 10% restocking fee and delivery fee will be applied when returned or exchanged for reasons other than manufacturer's defect or damage. Please Note: Discontinued and Clearance items cannot be returned or exchanged. Before finalizing your purchase, please verify clearance measurements of doors, stairways, elevators and hallways. Delivery and shipping fees are not refundable should your ordered items not fit through these areas. For more information, please see our Terms & Conditions .