This merchandise is made to your specifications and therefore, once your order is complete, we do not accept cancellations, returns or exchanges for any reason other than manufacturer defect or damage. A 50% deposit is required at time of purchase. The 50% deposit will not be refunded for reasons other than manufacturer defect or damage. Please Note: Discontinued and Clearance items cannot be returned or exchanged. Before finalizing your purchase, please verify clearance measurements of doors, stairways, elevators and hallways. Delivery and shipping fees are not refundable should your ordered items not fit through these areas. For more information, please see our Terms & Conditions .