FREQUENTLY ASKED QUESTIONS
WHO CAN BE AN ARHAUS TRADE MEMBER?
Our Trade Program is open to design and real estate professionals who reside in the United States, U.S. territories, Mexico, and Canada.
WHAT HAPPENS AFTER I APPLY?
Once your application has been approved, you’ll receive an email with your Trade ID number and instructions for uploading your W-9 or W-8. You will need to submit the appropriate tax form to receive your commissions. Once your fully completed and signed W-9 or W-8 is processed, your Trade Membership will be active.
HOW MUCH CAN I EARN IN COMMISSIONS?
• 7% commission for orders up to $49,999.
• 10% commission for orders that are $50,000 or more.
Trade orders receive current sale pricing, including all promotions. No additional discount is applied. Commissions are paid on the merchandise subtotal. Worry-Free Protection Plan, tax, delivery, and installation charges aren’t included in commissions.
Commissions are based on delivered sales and reset annually on January 1.
Arhaus Loft and clearance center orders are not eligible for commissions.
HOW DO I PLACE TRADE ORDERS AND EARN COMMISSIONS?
In-Store: Simply provide your Trade ID number at checkout to earn commissions on in-store purchases.If a client plans to make a store purchase and you will not be with them, please notify the store team in advance, or immediately after your client’s purchase, so we can ensure you receive credit for it.
Online: Arhaus.com orders must be processed by an Online Trade Specialist to ensure that you receive your commissions. You can email [email protected] with your online order and Trade ID number or call 866-427-4287 and select option 5 to speak with an Online Trade Specialist.
HOW DO I RECEIVE TAX EXEMPTIONS?
You’ll need to submit a copy of your tax exemption certificate for each state where merchandise will be delivered. To have taxes removed, your certificate must be presented with each in-store or online order at the time of purchase. If the billing information on the order does not match the information on your tax exemption certificate, taxes cannot be removed from your purchases.
WHO ARE CHECKS ISSUED TO?
Based on your W-9, checks are issued to either the primary contact or the business name. If your firm has multiple designers and individual checks are preferred, please apply for separate accounts.
WHEN ARE COMMISSION CHECKS MAILED OUT?
Checks are mailed to the address on file via USPS by the end of the month following the end of every quarter.
COMMISSION CHECK SCHEDULE
Q1 JAN | FEB | MAR
Checks are mailed out during the last week of April.
Q2 APR | MAY | JUN
Checks are mailed out during the last week of July.
Q3 JUL | AUG | SEP
Checks are mailed out during the last week of October.
Q4 OCT | NOV | DEC
Checks are mailed out during the last week of January.
Please allow 30 days from when checks are mailed before submitting a missing check claim. (See schedule above.) You’ll also receive an invoice showing all delivered items credited to your account. You must notify [email protected] of any discrepancies within 90 days of the end of the quarter.
HOW WILL EXCHANGES OR RETURNS AFFECT MY COMMISSION PAYMENTS?
Any returns, exchanges, or price adjustments processed after payment of commissions will be applied to the following quarter’s earnings.
WHEN WILL I RECEIVE MY FORM 1099-MISC?
1099 tax forms are sent annually at the end of January to Trade Program members who have earned over $600 in commissions in the previous year. For tax purposes, earnings are based on when checks are received, not when purchases are made.
HOW DO I UPDATE MY INFORMATION?
The following information can be updated by logging into your Trade Dashboard account:
• If you move or change names.
• If you need to adjust your Trade Account.
• If you make business changes that might require an updated W-8 or W-9.
• If you need to add an authorized contact to your Trade Account.
Failure to update your information may result in delayed or forfeited commissions.
WHO SHOULD I CONTACT FOR…
Samples, product information, or a quote?
Request samples here. For product information or quotes, visit your local showroom or email [email protected]
Questions about an open order placed at a showroom?
Your online or local showroom Design Consultant
The status of an account or commission?
General questions about the Trade Program?
Placing an order or questions about an existing online order?
[email protected] or 866.427.4287, option 5
Delivery issues, returns, or warranty issues?
[email protected] or 866.427.4287, option 3