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LIMITED LIFETIME WARRANTY

We warrant our merchandise to be free of defects in construction materials and workmanship. Normal wear and tear or damage from daily use, however, is not warranted—for example; fabrics and leathers may naturally fade or deteriorate over time, cushion cores may soften and lose shape and teak will weather over time; these normal conditions are not what we consider manufacturers’ defects and are not covered by our warranty. Other exclusions include:

Our warranty is non-transferrable and applies to both indoor and outdoor furniture that is used in a residential (non-commercial) setting only and is void if the furniture is used in what is considered to be a non-household setting, or misused, handled improperly, reupholstered or repaired by any resource other than us or our partners.

For warranty issues, we will repair or provide reasonably equivalent furniture as a replacement due to any product defects. Replacement furniture will be of equal value to the original purchase price. No cash refund is available and in no case shall we be liable for more than the purchase price of the furniture or for incidental or consequential damages. Some states do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to your state. Proof of purchase is required to exchange merchandise or receive warranty service.

It is your responsibility to inspect your product upon delivery. Any visible defects and variances to your order must be reported within 14 days of delivery. If not reported within 14 days of delivery, the defects and variances will be considered “acceptable” and will not be warranted.

Any damage that occurs upon delivery must be noted on the delivery receipt and reportedly immediately. Any damage not noted on the delivery receipt will be considered to be customer damage, and not warranted.

Our supplemental Worry Free protection plan can be purchased to cover specific instances of accidental or incidental damage. For additional information please visit our website or contact Concierge at 1-866-427-4287 option 3.

THIS WARRANTY IS GIVEN AS THE EXCLUSIVE WARRANTY AND EXCLUSIVE REMEDY, AND NO OTHER WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY FOR A PARTICULAR PURPOSE OR PURPOSES ARE MADE, AND ANY SUCH WARRANTIES ARE EXPRESSLY DISCLAIMED. THERE ARE NO WARRANTIES, WHICH EXTEND BEYOND THE DESCRIPTION CONTAINED IN THIS WARRANTY. TO THE MAXIMUM EXTENT PERMITTED BY LAW, ARHAUS HEREBY DISCLAIMS ALL LIABILITY FOR DAMAGES BASED ON NEGLIGENCE AND STRICT PRODUCT LIABILITY. THIS WARRANTY IS EXTENDED TO THE CLIENT ALONE AND NO OTHERS, IS NON-TRANSFERABLE AND NON-ASSIGNABLE, AND MAY NOT BE ENLARGED IN ITS SCOPE BY ANY REPRESENTATIVE, SALESPERSON, AGENT OR OTHER EMPLOYEE OF ARHAUS. THIS PROVISION IS A MATERIAL TERM OF THIS WARRANTY AND ITS VIOLATION OR BREACH BY CLIENT OR ANY OF CLIENT’S AGENTS OR REPRESENTATIVES, SHALL VOID AND CANCEL THIS WARRANTY FOR ALL PURPOSES. THE PRODUCTS ARE NOT DESIGNED FOR COMMERCIAL USE (SUCH AS USE IN HOTELS, RESTAURANTS OR ANY OTHER PLACE WHERE THE PUBLIC MAY USE A PRODUCT OUTSIDE OF A PRIVATE RESIDENTIAL SETTING), AND WITHOUT LIMITING ANY OTHER DISCLAIMER HEREIN, WE DISCLAIM ALL LIABILITY FOR ANY DAMAGES ARISING FROM SUCH COMMERCIAL USE. PURCHASING ITEMS ONLINE IMPLIES ACCEPTANCE OF THIS WARRANTY BY THE GUEST.