We warrant our merchandise to be free of defects in material and workmanship. It is your responsibility to notify us of visible defects and varience within 14 days of discovering any defect. Normal wear and tear or damage from daily use is not warranted—for example, fabrics and leathers may naturally fade or deteriorate over time, and cushion cores may soften and lose shape. These are normal conditions are not considered manufacturers' defects and are not covered under our warranty. Other exclusions include:
Non-Furniture, Clearance Items, Floor Samples, Relics, Revivals, Artwork, Accessories, Fresh Decor, Bedding, Rugs, Lighting, Soft goods, Tabletop, Paint, Wallpaper, and Jewels: These items (which may have structural defects, visible flaws or damage) are not warranted and sold “as-is.” Merchandise found to have a defect in material or workmanship must be exchanged within 30 days of purchase.
Upholstery: We warrant the frame and spring system for the lifetime of the original purchaser. Cushion cores are covered for 3 years; however this excludes compression of the crown, which is typical of use. Recliner, glider, swivel, and sleeper mechanisms, mattresses and air mattresses are covered for 3 years from the date of delivery. Electric motion mechanisms are covered for 2 years, and air pumps are covered for 1 year. Fabric and leather are not covered by any warranty.
Mattresses: We will warrant mattresses and box springs for 15 years; excluded is the fabric shell and Retreat Motion Bases.
Outdoor Collections: Broken frames, loose welds and joints from what we deem normal use and conditions will be replaced or repaired. All-weather wicker is covered for 5 years from the date of delivery. Coverage includes any fading or cracking of the material. Teak finishes are covered for 1 year from the date of delivery. Coverage includes peeling or blistering of stained surfaces. Powder-coated aluminum finishes are covered for 5 years from the date of delivery. Coverage includes peeling or blistering of the finish. Outdoor furniture identified for three-season use only cannot be placed outdoors; use of this merchandise outdoors will void any warranty. Concrete tabletops are covered by our warranty. Tabletops that are cracked and tabletops experiencing disintegration from what we deem normal use and conditions will be replaced or repaired. Outdoor cushions are covered for 3 years from the date of delivery under normal use and proper care. It is recommended that all outdoor collections be stored in a cool, dry location during winter seasons. We suggest the use of outdoor furniture covers during inclement weather. Sunbrella® and Outdura® Fabrics (slipcovers, cushion covers, umbrellas and straps) are covered by the manufacturer warranty for clean-ability and against fading. Fabric that is fading under what we deem normal use and conditions will be replaced or repaired. Replacements or repairs will be provided in the style, color or finish purchased; if discontinued, we will provide you with available options.
This warranty applies only to merchandise delivered within the United States, Alaska, and Hawaii. We do not warrant any merchandise delivered to clients in Canada or internationally.
Our warranty is non-transferrable and applies to residential (non-commercial) use only and is void if the furniture is used in what is considered to be a non-household setting, or misused, handled improperly, reupholstered or repaired by any resource other than us or our partners.
For warranty issues, we will repair or provide reasonably equivalent furniture as a replacement due to any product defects. Replacement furniture will be of equal value to the original purchase price. No cash refund is available and in no case shall we be liable for more than the purchase price of the furniture or for incidental or consequential damages. Some states do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you. Proof of purchase is required to exchange merchandise or receive warranty service.
Visible defects and variance to order details must be brought to our attention within 14 days of delivery. Issues not presented within 14 days of delivery will be considered “acceptable” and will not be warranted.
Any item delivered with damage must be reported to us upon your receipt of the merchandise. Any damage upon delivery must be noted on the delivery receipt; damage not noted on the delivery receipt will be determined to be purchaser damage, and not warranted.
Our additional Worry-Free Protection Plan is available for purchase separately. It covers specific instances including accidents and incidents. For more information about this extended warranty plan, contact our Concierge Team at 866.427.4287 or firstname.lastname@example.org.
THIS WARRANTY IS GIVEN AS THE EXCLUSIVE WARRANTY AND EXCLUSIVE REMEDY, AND NO OTHER WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY FOR A PARTICULAR PURPOSE OR PURPOSES ARE MADE, AND ANY SUCH WARRANTIES ARE EXPRESSLY DISCLAIMED. THERE ARE NO WARRANTIES, WHICH EXTEND BEYOND THE DESCRIPTION CONTAINED IN THIS WARRANTY. TO THE MAXIMUM EXTENT PERMITTED BY LAW, ARHAUS HEREBY DISCLAIMS ALL LIABILITY FOR DAMAGES BASED ON NEGLIGENCE AND STRICT PRODUCT LIABILITY. THIS WARRANTY IS EXTENDED TO THE GUEST ALONE AND NO OTHERS, IS NON-TRANSFERABLE AND NON-ASSIGNABLE, AND MAY NOT BE ENLARGED IN ITS SCOPE BY ANY REPRESENTATIVE, SALESPERSON, AGENT OR OTHER EMPLOYEE OF ARHAUS. THIS PROVISION IS A MATERIAL TERM OF THIS WARRANTY AND ITS VIOLATION OR BREACH BY GUEST OR ANY OF GUEST’S AGENTS OR REPRESENTATIVES, SHALL VOID AND CANCEL THIS WARRANTY FOR ALL PURPOSES. THE PRODUCTS ARE NOT DESIGNED FOR COMMERCIAL USE (SUCH AS USE IN HOTELS, RESTAURANTS OR ANY OTHER PLACE WHERE THE PUBLIC MAY USE A PRODUCT OUTSIDE OF A PRIVATE RESIDENTIAL SETTING), AND WITHOUT LIMITING ANY OTHER DISCLAIMER HEREIN, WE DISCLAIM ALL LIABILITY FOR ANY DAMAGES ARISING FROM SUCH COMMERCIAL USE. PURCHASING ITEMS ONLINE IMPLIES ACCEPTANCE OF THIS WARRANTY BY THE GUEST.
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