Frequently Asked Questions

PRODUCTS AND PLACING AN ORDER

How do I place an order off-line?

How do I know if my items are in-stock?

Are the prices the same in stores and online?

Are all of your products available online?

Do I need to create an account to order online?

How can I ensure the furniture I am ordering fits in my home?

Do you offer in-home design consultations?

Does Arhaus warranty its merchandise?

PAYMENTS & PAYMENT OPTIONS

How is tax applied to my order?

What forms of payment do you accept?

Can I purchase or redeem an Arhaus Gift Card online?

How do I apply for an Arhaus Credit Card?

Can I make a payment on my Arhaus Credit Card at a store location or online?

Where can I find more information about my Arhaus Credit Card account?

Do I have to make a monthly payment on financing plans?

DELIVERY & SHIPPING

How do I calculate the delivery fee to my area?

My residence won’t be ready for weeks. If I place my order, can you hold my items at your warehouse?

Can I pick up my merchandise at my local store?

Can I pick up my merchandise at the distribution center?

Will I receive all of the items on my order at the same time?

Will my merchandise be assembled at the time of delivery?

Does someone need to be home to accept my delivery?

What if I have an issue during or after my delivery?

Can I request delivery on a Saturday or Sunday?

Do you ship to Canada or other international destinations?

What if my items do not fit upon delivery?

ORDERS AND ORDER STATUS

How can I check on the status of my order?

Can I change my order?

RETURNS & EXCHANGES

What is the return/exchange policy?

Can I return an item to a store location?

What if my item(s) does not look like what I saw in the store or online?

EMAIL AND CATALOG SUBSCRIPTION

How do I request a catalog or sign up for email or remove my name from your mailing list?

Will you share my email, home, or business address with other companies?

ABOUT ARHAUS

Is Arhaus an environmentally conscious company?

Do you have a program for Interior Designers?

How can I request a donation?

PRODUCTS AND PLACING AN ORDER

How do I place an order off-line?

Our Design Consultants are ready to assist you between 9 am and 5 pm EST seven days a week at 866.427.4287.
You can also visit one of our stores.

How do I know if my items are in-stock?

You can find the availability of products on the Product Detail Page, Shopping Bag and Checkout pages. If an item is in stock, it will display the message “Ready to Deliver”. If an item is delayed, an expected delivery timeframe will appear.

Are the prices the same in stores and online?

Yes, all pricing is consistent in stores, in the catalog, and online. Should you notice an inconsistency, please contact Arhaus. Note: Pricing on floor samples and at Arhaus Loft locations may vary.

Are all of your products available online?

Most of our products and custom options are available online, however not all pieces are shown. Connect with a Design Consultant seven days a week, at 866.427.4287 or at your local store to choose from hundreds of fine fabric and finish options or explore our one-of-a-kind furniture.

Do I need to create an account to order online?

For your convenience, Arhaus provides guest checkout - no account is needed to order online.

How can I ensure the furniture I am ordering fits in my home?

It is your responsibility to ensure furnishings fit in desired rooms, as well as through doorways, stairways, elevators and hallways. Please see our Measuring for Furniture Delivery guidelines. These are merely guidelines for measuring and do not guarantee your furniture will fit.

Do you offer in-home design consultations?

Arhaus Design Consultants are here to help realize your style story during a complimentary in-home or in-store design consultation. Visit your local store today to schedule your complimentary design consultation!

Does Arhaus warranty its merchandise?

At Arhaus, we’re committed to products of great integrity—furniture made with uncompromising quality and care. In a world prone to disposal, the durability of our products only makes sense–for all of us and for our environment. Arhaus warrants its merchandise to be free of defects in both construction materials and workmanship from the date of delivery for the number of years noted in our Limited Warranty when used in a residential (non-commercial) setting.

Our Worry-Free Protection Plans include coverage for accidental damage which is not covered by our Limited Warranty. Learn more about purchasing Worry-Free Protection Plans.

PAYMENTS & PAYMENT OPTIONS

How is tax applied to my order?

Taxes are based on the laws and regulations of the state or province indicated by the shipping address. Each locale has different laws regarding the taxation of merchandise as well as freight and handling.

What forms of payment do you accept?

We accept the following: VISA, MasterCard, Discover, American Express, the Arhaus Credit Card (Archarge) as well as Arhaus Gift Cards and checks (by phone or in-store) and cash (in-store only).

Can I purchase or redeem an Arhaus Gift Card online?

To purchase or redeem a gift card please do so by phone at 866.427.4287 or by visiting one of our stores. Unfortunately, we cannot transact Arhaus Gift Cards online at this time.

SPECIAL FINANCING: ARCHARGE CREDIT CARD

How do I apply for an Arhaus Credit Card?

Apply for the Arhaus Credit Card online or visit your local store to fill out an application in person.*

*Promotional financing available with Arhaus Credit Card Accounts offered by Comenity Bank who determines qualifications for credit and promotion eligibility. Minimum purchase of $399 for six-month financing; minimum monthly payments are required.

Can I make a payment on my Arhaus Credit Card at a store location or online?

Payments are accepted online through the Arhaus Credit Card account page featuring EasyPay.

Payments can also be mailed to the following address:

Comenity Bank
PO Box 182273
Columbus, Ohio 43218-2273

Where can I find more information about my Arhaus Credit Card account?

For the Arhaus Credit Card, call 888.245.4064 or TDD/TTY at 800.695.1788.

Do I have to make a monthly payment on financing plans?

Interest will be charged to your Account from the purchase date and minimum monthly payments will increase if the promotional plan balance is not paid in full within the promotional period. Minimum payments are required for each Credit Plan. Read complete details for Arhaus Archarge Credit Card Accounts.

DELIVERY & SHIPPING

 

My residence won’t be ready for weeks. If I place my order, can you hold my items at your warehouse?

Merchandise in our warehouse cannot be held more than 90 days. After 90 days, full payment for the merchandise is required and delivery must be scheduled for your order. If you are unable to accept delivery beyond 30 days of your merchandise being fully committed in our warehouse, your order must be paid in full and cannot be returned, refused, canceled or exchanged.

Can I pick up my merchandise at my local store?

Floor samples and select décor items are available at local stores to take with you, however store pickup is not available for most items ordered through stores, phone or online.

Can I pick up my merchandise at the distribution center?

We do not offer pick-ups at our distribution center.

Will I receive all of the items on my order at the same time?

Depending on the items purchased and the delivery methods available for each item, your order could be delivered in multiple shipments. If any items delivered via White Glove Delivery Service are deferred, delivery will occur once all of the items become available and ready to ship. If you would like to split your deferred order into multiple shipments, additional delivery charges will be incurred. If you placed your order in a store, contact your Design Consultant. For all other orders, contact Arhaus by phone at 866.427.4287 or email shop@arhaus.com. Additional information about Delivery & Shipping.

Will my merchandise be assembled at the time of delivery?

Furniture, larger décor, uniquely shaped items, and items that are too fragile to ship through Package Carrier Delivery will be delivered using our White Glove Delivery Service. Our professionally trained delivery team will unpack, inspect, assemble, and place your furniture in the room of your choice as well as remove all packaging and debris. Please note: Please note: Our delivery team is not permitted to move or dispose of existing furniture or other items. Items such as lighting, mirrors, and wall art will not be unboxed, inspected, assembled or installed. Our delivery team is not permitted to install any electrical equipment or wall-mounted items. Items sent via UPS, FED-EX, or as curbside drop-offs do not include assembly.

Does someone need to be home to accept my delivery?

Yes. An individual 18 years or older, must be home to accept furniture delivery and inspect your order.

What if I have an issue during or after my delivery?

Contact Arhaus by phone at 866.427.4287 for Returns & Exchanges, or other questions.

Can I request delivery on a Saturday or Sunday?

Local and Extended White Glove Deliveries can be scheduled Monday-Saturday excluding company-observed holidays. National White Glove Deliveries and Package Carrier Deliveries are delivered Monday-Friday excluding company-observed holidays. Additional information about Delivery & Shipping.

Do you ship to Canada or other international destinations?

Deliveries to Alaska, Hawaii, Canada, U.S. territories and international destinations require custom quotes and order subtotals must be $2,000 or more. Please contact Arhaus for details.

What if my items do not fit upon delivery?

It is your responsibility to ensure furnishings fit through all interior structures and into the desired space. Please see our Measuring for Furniture Delivery guidelines. These are merely guidelines for measuring and do not guarantee your furniture will fit. Delivery fees will not be refunded unless the item returned is found to have a manufacturer defect or was damaged in transit. A 10% restocking fee and redelivery fee will be applied to merchandise that is returned or exchanged for reasons other than manufacturer defect or damage. Items that are returned or exchanged due to size will be assessed a 10% restocking fee and delivery fees are not refundable. Clearance Items (marked Last Chance! Extra Savings), Direct Ship Artwork, Fresh Décor, One-of-a-Kinds, and Wallpaper are sold "as-is" and cannot be returned, or exchanged. If any of the above items are refused or returned after delivery, a 50% restocking fee will be applied.

ORDERS AND ORDER STATUS

How can I check on the status of my order?

If you placed your order in a store, contact your Design Consultant for status updates. For all other orders, contact Arhaus by phone at 866.427.4287 or email shop@arhaus.com. Please have your order number available so that we may assist you more quickly.

If you received a UPS Ship Notification email, you may track your shipment at ups.com.

Can I change my order?

If you placed your order in a store, contact your Design Consultant for any modifications or cancellations. For all other orders, contact Arhaus by phone at 866.427.4287 or email shop@arhaus.com.

Clearance Items (marked Last Chance! Extra Savings), Direct Ship Artwork, Fresh Décor, One-of-a-Kinds, and Wallpaper are all sold "as-is" and cannot be returned or exchanged.

RETURNS & EXCHANGES

What is the return/exchange policy?

Learn more about Returns & Exchanges.

Can I return an item to a store location?

Items purchased and taken with you from a store location must be returned to a store location; these items include specialty rugs, accent pillows and throws, and some lighting and accessories. Items delivered by Arhaus or a third-party shipping partner must be returned in the same manner. Please contact Arhaus to coordinate the return of furniture and purchases made on arhaus.com.

What if my item(s) does not look like what I saw in the store or online?

Many of our pieces are as unique as the artisan that made them. And, the little details are a big reminder that a real person created something special just for you. Collections crafted from recycled metals, reclaimed woods, and other hand-finished, natural materials showcase beautiful, organic variations, irregular distresses, sporadic oxidations, color fluctuations, etc. These are normal characteristics that will not affect the performance of your piece and are not considered quality defects.

We make every effort to display the colors of our products accurately on the website. However, the actual colors you see will depend on your computer monitor.

EMAIL AND CATALOG SUBSCRIPTION

How do I request a catalog or sign up for email or remove my name from your mailing list?

To be added to our postal or email mailing list, sign up here.
To be removed from our postal mailing list, unsubscribe here.
To be removed from our email mailing list, click the unsubscribe link at the bottom of your email.

Will you share my email, home, or business address with other companies?

We respect and appreciate that not all guests may want to share information with other select companies. If you do not want ARHAUS to share your personal information for marketing purposes, please click here and we will remove your name from lists we share with other companies.

ABOUT ARHAUS

Is Arhaus an environmentally conscious company?

We have made a commitment to the earth's resources by developing unique, yet functional pieces from recycled natural resources. We recycle copper into tabletops and transform tree roots into chairs. We find forgotten antiques and give them new life. And, we remain committed to never using wood from endangered rainforests.

Do you have a program for Interior Designers?

Yes. Join our Arhaus Trade Program and earn cash back on furniture, rugs, relics, accessories, lighting, mirrors, and soft goods.

How can I request a donation?

Please send all requests to donations@arhaus.com.