Worry-Free Protection Plans

Protect Your Investment

You’ve selected the perfect furniture for your home, where natural beauty, quality construction and incredible comfort are built in. Accidents happen. And while you can’t prevent them from happening, you can be prepared for them when they do. The Worry-Free protection plan program was designed to keep life’s little accidents from ruining your new furniture investment.

Please NoteOur Worry-Free protection plans provide incidental and accidental damage coverage not provided by the Arhaus Limited Warranty.

Worry-Free Indoor

Accidental damage coverage due to single incidents including:

  Fabric and Leather Wood and
Other Solid Surfaces
Area Rug
Any stain Yes Yes Yes
Dye transfer Yes Yes
Human and pet bodily fluids Yes Yes Yes
Damage caused by nail polish remover Yes Yes
Rips, tears, and punctures Yes Yes
Burn, singe, or heat mark Yes Yes
Fading caused by light or sun exposure Yes Yes
Scratch, gouge, chip, puncture or dent that penetrates the surface Yes
Liquid mark or water ring Yes
Checking, cracking, bubbling or peeling of the finish Yes
Structural or operational failure of components such as frames, mechanisms, springs, welds, bases and handles Yes Yes
Structural or operational failure of motors,
switches and other electrical components
Yes Yes
Seam and stitching separation from sudden tear or popping of a seam Yes
Broken zipper or button Yes
Loss of silvering of a mirror Yes
Domesticated pet damage (single incident per ticket) Yes Yes

Please see our Indoor Terms and Conditions for details.

Worry-Free Outdoor

Accidental damage coverage due to single incidents including:

Outdoor Fabric Upholstery Wood and Other Solid Surfaces Umbrellas
Any stain Yes Yes
Dye transfer Yes Yes
Human and pet bodily fluids Yes Yes
Rips, tears, and punctures Yes Yes
Burn, singe, or heat mark Yes Yes
Surface damages that penetrate the finish Yes Yes
Breakage of frames and mechanisms Yes Yes
Breakage of table tops umbrella lighting systems and umbrellas Yes
Breakage of seating straps Yes Yes
Domesticated pet damage (single incident per ticket) Yes Yes

Please see our Outdoor Terms and Conditions for details.

To purchase a Worry-Free protection plan visit an Arhaus store or call our online Design Consultants at 1.866.427.4287, option 2. For more information, visit an Arhaus store or call our online Design Consultants at 1.866.427.4287, option 2.

Please Note: The worry-free protection plan must be purchased prior to the scheduling of delivery and cannot be purchased once the order has been scheduled to leave our warehouse. View the Worry-Free Protection brochure.

Frequently Asked Questions

Why do I need Worry-Free protection for my Furniture?

Accidents happen! And while you can’t prevent them from happening, you can be prepared for them when they do. The Worry-Free protection plan program was designed to keep life’s little accidents from ruining your new furniture investment.

What furniture is covered under this protection?

Worry-Free protection plans include coverage for fabric and leather upholstery, hard solid surfaces, dining, bedroom, home office, indoor rugs, outdoor and occasional collections. For more details, please see your protection plan document for complete terms and conditions. There is no deductible, and this is not an insurance plan.

What is NOT covered under this protection?

Any product with an attempt to clean or repair before a claim is started will not be covered. Any upholstery item with added protection applied by the client will not be covered (i.e. Scotchgard™). Buildup and/or accumulation of stains or damages. Damage from abuse/behavioral issues. Damage covered under a homeowners policy or manufacturer. Mold, odor, medical incontinence. Normal wear and tear; foam resiliency, scratches, cracking, peeling, or splitting of leather. All accessories including wall art, pillows, bedding, lamps, chandeliers, mirrors, decor items, and relics. Outdoor rugs, rug pads, outdoor furniture covers, mattresses, box springs, and floor samples are also excluded. Any item not included in the coverage section of the protection plan document.

How long does Worry-Free provide coverage?

Coverage extends for five years from the date your furniture is delivered. If you have multiple delivery dates for an order, coverage begins the day of the first delivery. Worry-Free plans cannot be extended. The Worry-Free plan expires if a replacement is issued. However, a new plan may be purchased on replacement product.

When can I purchase the Worry-Free protection plan?

Worry-Free protection plans are selected when you purchase your new furniture. Please be sure to review your sales receipt and delivery paperwork to ensure the protection plan has been added. The Worry- Free protection plan must be purchased prior to the scheduling of delivery and cannot be purchased once the order has been scheduled to leave our warehouse. Only one delivery address is allowed per order with a Worry-Free protection plan. The Worry-Free protection plan agreement will be emailed within 30 days of delivery.

How do I file a claim?

You will receive an email from your provider within 30 days of delivery summarizing your plan number and terms and conditions. If you are not sure which Worry-Free protection plan is applicable to your order, contact your Design Consultant or call be 866.427.4287, option 3.

Claims under UNITERS protection:
The Warranty Service mobile app is available for download at the Apple Store or on Google Play. Review coverage details, file a claim 24/7, schedule your technician appointment, and receive status updates in one application. You may also file a claim by filing online at warrantyservice.com or by calling 888.437.8675. Please be sure to file your claim within 30-days of noticing the problem.

Claims under Montage protection:
File a claim by contacting arhausworryfree@montagefs.com, or by calling 1.800.404.9361. Please be sure to file your claim within 30-days of noticing the problem.

What if my covered product is no longer available?

If your covered product is no longer available, you may qualify for a reselection. When reselecting, the replacement must be the same type of item (e.g., accent chair for another accent chair). If the item is a lower price, no money will be refunded. With a reselection, your current Worry-Free protection plan is void on that specific item.

How much does the protection plan cost?

Please see your Design Consultant for pricing. Any new product order(s) requires its own protection plan. A full replacement of your piece fulfills the protection plan agreement. A new plan will need to be purchased on the new full replacement item.

Is the Arhaus furniture warranty still in effect for furniture covered by the Worry-Free protection plan?

Yes. Your Arhaus manufacturer’s warranty covers manufacturer defects. Your Worry-Free protection plan covers accidental and incidental damages on covered items.