Privacy Policy
Effective June 3, 2026
Arhaus (“Arhaus,” “we,” or “us”) respects your privacy and is committed to keeping your personal information secure. This Privacy Policy describes how we collect, use, and share your personal information. It applies to the personal information we collect from consumers through our websites, through other digital and online services we provide, through social media, and offline. If you are an employee, job applicant, or someone who interacted with us in the context of your employment at another company, please contact us for more information.
What Personal Information Do We Collect and Why Do We Collect It?
How Do We Collect Your Personal Information?
How We Share Your Personal Information
Your Choices About Communications from Us
Privacy Information for the Arhaus Credit Card
What personal information do we collect and why do we collect it?
“Personal information” (referred to in some laws as "personal data") is information that identifies, relates to, describes, is reasonably capable of being associated with, or could reasonably be linked, directly or indirectly, with you, your household, or your device. Personal information does not include information that is publicly available, de-identified, or aggregated.
The chart below summarizes the categories of personal information and other information we collect and why we collect each category of information:
| CATEGORY OF PERSONAL INFORMATION | EXAMPLES | PURPOSE(S) FOR COLLECTION |
| Contact Information | Name, alias, postal address, phone number, email address |
To fulfill your orders and deliver your purchases To maintain your account with us To communicate with you, including about our products and your orders, updates to our terms and policies, and to obtain your feedback To send you marketing materials and advertisements To allow you to participate in promotions, sweepstakes, and contests To detect and prevent fraud against you and/or us |
| Other Identifiers | Username and password for our websites, IP address, signature, social media usernames |
To maintain your account with us To recognize you when you visit our websites To perform analytics and show you relevant ads while you browse the internet or use social media To allow you to participate in promotions, sweepstakes, and contests To detect and prevent fraud against you and/or us |
| Payment Information |
Credit card or other payment information used to purchase our products. |
To process your orders If you are looking for information regarding the Arhaus credit card, please click here.
|
| Commercial Information | Products or services purchased, obtained, or considered, or other purchasing or consuming histories or tendencies, information from surveys, promotions and product reviews |
To fulfill your orders and deliver your purchases To provide you with appropriate products and recommendations To help you find relevant products more quickly To provide customer service and support To allow you to participate in promotions, sweepstakes, and contests To improve our websites, products, marketing and advertising |
| Internet or Other Electronic Network Activity Information | Browser type and language, operating system, website access time, duration of visit, referring website address, browsing and search history on our websites, webpages viewed immediately before and after our websites, information related to your interactions with our websites, social media pages, emails, online chat, text message communications, and advertisements |
To set default options for our websites, and provide you with a better website experience To provide you with appropriate products and recommendations To show you relevant ads while you browse the internet or use social media To improve our websites and marketing/advertising To allow you to participate in promotions, sweepstakes, and contests To detect and prevent fraud against you and/or us |
| Geolocation Data | Your physical location based on information you provide directly or inferred from your IP address |
To fulfill your orders and deliver your purchases To help you find one of our retail stores |
| Audiovisual Information | Photos or videos you provide, security camera recordings in our stores |
To provide you with appropriate products and recommendations To protect the security of our stores |
| Communications with Us | The contents of your communications with us via phone, email, text message, chat, or other means (such as survey responses, and comments on our blog and social media pages) |
To communicate with you, including about our products and your orders, to provide answers to your questions, and to obtain your feedback To provide customer service and support To improve our websites, products, and marketing To allow you to participate in promotions, sweepstakes, and contests To detect and prevent fraud against you and/or us |
| Inferences About You from Any Other Category of Information We Collect | Information reflecting your preferences, characteristics, trends, or attitudes |
To set default options for our websites, and provide you with a better website experience To provide you with appropriate products and recommendations To improve our websites, products, and marketing To detect and prevent fraud against you and/or us |
Aggregated, De-identified, and Publicly Available Information
We may aggregate and/or de-identify your personal information so that it can no longer be linked to you. We may use and share aggregated, de-identified or publicly available information for any purpose at our sole discretion.
How do we collect your personal information?
We collect your personal information through various means, including when you directly provide information to us and when we automatically collect information about you through your use of our websites. We may also obtain your personal information from certain third parties. In some instances, you may be able to choose what information to provide, but sometimes we require certain information from you to use certain features of our websites or other online services.
Information You Provide to Us
We collect your personal information directly when you:
- Purchase products or services from us
- Register or maintain an account with us
- Subscribe to our email, mail, text message, or other communications
- Enter search terms on our websites or use our site’s chat function
- Use our online room planner
- Use the wishlist feature on our websites
- Post comments or reviews on our websites, blog, or social media pages
- Obtain sales or technical support from us
- Participate in a survey, testimonial, loyalty program, marketing promotion, sweepstakes, or contest
- Contact us in person, or via phone, email, text, online chat, or postal mail
- Connect with us on social media
Information We Collect Automatically
In addition to information you provide directly to us, we as well as our service providers and advertising providers, automatically collect some personal information about you when you:
- Browse, search, or otherwise interact with our websites
- Open an email or text message from us or click on a link contained in our emails or texts
- Communicate with us via online chat
- Use our Virtual Store feature
- Click on an online advertisement for our products
- View our social media profiles and sites
- Post or share information about us or our products online
Information We Collect About You from Third Parties
In some circumstances, we obtain personal information from business partners, resellers and suppliers, some of whom sell information to us. To understand your rights and choices regarding personal information collected by third parties, please consult the privacy policies of the third parties that collect your personal information.
Cookies and Tracking Technologies
We and our service providers and advertising providers use cookies and other tracking technologies (such as web beacons, tracking pixels, and HTTP referrers) to collect and store information about your interactions with our websites and email communications, including information about your browsing and purchasing behavior. Cookies are small files that are transferred to your device through a web browser that enables the site’s or provider’s systems to recognize the user’s browser and capture and remember certain information. In general, we and our service providers and advertising providers use cookies and other tracking technologies to optimize the functionality of our websites (including by storing your browsing preferences for future visits and identifying repeat visitors), optimizing our chat functionality, to help us understand how our websites are used, and to provide targeted content and advertising based on your browsing activities.
For more information about our use of cookies and other tracking technologies, please review our Cookie Policy.
For more information on opting-out of interest-based advertising, please visit www.aboutads.info/choices.
Website Analytics Information
We use Google Analytics to ensure website functionality and to improve the site experience. This software may record information such as your IP address, location, browser type and language, operating system, access time, duration of visit, pages you view within our websites, search terms you enter, and other actions you take while visiting us, the pages you view immediately before and after you access our websites, how often you use our websites, aggregated usage and performance data, application errors, and debugging information. Google Analytics can also associate information collected on our websites with information Google collects about you in other ways. Google Analytics is owned and controlled by Google LLC and is subject to Google’s privacy policy.
You may opt-out of having your activity on our websites made available to Google Analytics by installing the Google Analytics browser add-on, available here.
Do Not Track Signals
Our websites do not automatically respond to “Do Not Track” (DNT) signals sent by web browsers, mobile devices, or other mechanisms. We do recognize the Global Privacy Control browser signal, which may be used by consumers to opt-out of the “sale” of their personal information.
How We Share Your Personal Information
The following describes our policies with respect to the sharing of your personal information with others. In general, we share personal information as follows:
- With our affiliates, subsidiaries, locations, brands, etc.
- With our service providers in order for them to provide their services to us. For example, we may share your personal information to process or deliver your orders, provide customer service, operate and improve our business, website or apps, improve our products, services, website and apps, process payments or assess creditworthiness, perform auditing and quality control, to communicate with you on our behalf, and to otherwise operate our business
- With our service providers to provide certain interactive features on our website. Your use of these interactive features is voluntary, and we may retain the information that you submit through the features. For example, we may offer an interactive chat feature on the website to assist you with your order and for other customer service purposes. When you participate in the interactive chat, the contents of the chat may be captured and retained as a transcript. By using these features, you understand that our service providers may store and process the personal information obtained through the feature to provide the service on our behalf.
- With third parties for marketing and advertising purposes, to improve our products and services, or to provide you with other products and services that may interest you. From time to time, we also share information with data brokers, aggregators, and exchanges. In some cases these third parties may provide us with monetary or other consideration in exchange for the personal information we provide to them
- As necessary, for the following purposes: (a) to comply with any legal process; (b) to respond to requests from public and government authorities; (c) to enforce our terms and conditions; (d) to protect our rights, privacy, safety or property, and/or that of you or others; and (e) to allow us to pursue available remedies or limit the damages that we may sustain
- With our insurers and professional advisers for the purposes of managing risks, obtaining professional advice, exercising or defending against legal claims, etc.
- In connection with or during negotiation of any reorganization, acquisition, merger, sale, joint venture, assignment, transfer or other disposition of all or any portion of our business, assets, or stock (including in connection with any bankruptcy or similar proceedings)
Retention of Your Information
We will keep your personal information as long as we need to fulfill the service you requested. We will also keep your information to fulfill our obligations like preventing fraud, meeting regulatory requirements, resolving disputes, improving our services or maintaining security. Each of these obligations will be fulfilled as consistent with applicable law. Personal information that has been made anonymous and aggregated (and therefore is no longer personal information) may be kept for a longer period of time.
Children’s Information
Our products and websites are not intended for children nor targeted to children under the age of sixteen (16). We do not knowingly collect or sell the personal information of children under the age of 16. If we learn that we possess information from a child under the age of 16, we will delete such information in accordance with the Children’s Online Privacy Protection Act (“COPPA”) or other applicable laws (such as the California Consumer Privacy Act). If you are a parent or guardian and you believe that your child under the age of 16 has provided us with personal information without your consent, please contact us at [email protected].
Your Choices About Communications from Us
Email Communications
You may unsubscribe from our marketing communications by clicking the “unsubscribe” link found in every commercial email we send, or by sending us a request to unsubscribe to [email protected]. If you opt-out of receiving marketing email communications, we may still send you email messages related to your account or specific transactions with us. Unsubscribing yourself from our marketing communications will not affect the level or quality of service we provide you.
Text Communications
You can read more about our Text Notifications here.
Catalogs
To unsubscribe from our catalog, please click here.
Privacy Information for the Arhaus Credit Card
The Arhaus Archarge credit card is issued by Comenity Bank, and is subject to Comenity’s privacy policy. For more information, please click here.
Information Security
We have implemented commercially reasonable and appropriate physical, technical, and administrative safeguards to help prevent unauthorized access to, use of, and disclosure of, your personal information. However, there is no perfect security, and we cannot guarantee the security of your personal information. Please do your part to help keep your personal information secure by maintaining the secrecy of any credentials used to access your account and reporting suspected unauthorized activity to us immediately.
Additional State Disclosures
California Residents
California Notice of Personal Information Collected
The personal information we collect, how we collect it, and how we use and share it are described above. Here is how the types of personal information we collected within the past 12 months fit within the categories defined by the California Consumer Privacy Act of 2018, as amended (CCPA):
- Contact Information and Other Identifiers
- Payment Information
- Commercial Information
- Internet or Other Electronic Network Activity Information
- Geolocation Data
- Audio, Electronic, Visual, Thermal, Olfactory, or Similar Information
- Professional and Employment-Related Information
- Contents of Your Communications with Us
- Inferences About You
We may disclose to our service providers any category of personal information we collect in order to further the business purposes described in the How We Share Your Personal Information section above. Except for payment information, we may also sell any of these categories of personal information or share it for purposes of cross-context behavioral advertising. The third parties to which this information may be sold include advertising and marketing companies, social media platforms, other businesses interested in marketing their products and services to you, data cooperatives and exchanges, and data brokers. Our business and commercial purposes for disclosing and/or selling personal information are further described under How We Share Your Personal Information section, above.
Your Rights under the CCPA
California residents have the right to submit requests relating to their personal information, as described below. Please note that when submitting a request, you may be asked to provide information to verify your identity before action is taken. You may designate an authorized agent to make the requests below on your behalf; however, you may still need to verify your identity directly with us before your request can be processed.
Right to Opt-Out of the Sale of Your Personal Information. Although we do not sell personal information in exchange for money, certain ways in which we use your personal information to advertise our products may be considered “sales” of personal information under the CCPA. To opt-out of the sale of your personal information, please click Do Not Sell My Personal Information in the footer of the website, call us at 866-427-4287, or turn on the Global Privacy Control (GPC) signal in your web browser. Please note that if you opt-out using the GPC signal, the opt-out will only apply to the specific browser from which you send the signal.
Right to Request More Information. If you are a California resident, you have the right to request more information regarding the following, to the extent applicable:
- The categories of personal information we have collected about you
- The categories of sources from which the personal information was collected
- Our business or commercial purposes for collecting or selling your personal information
- The categories of third parties with which we shared your personal information
- The categories of personal information about you that we sold in the preceding 12 months, and for each category identified, the categories of third parties to whom we sold that particular category of personal information
- The categories of personal information that we disclosed for a business purpose in the preceding 12 months, and for each category identified, the categories of third parties to whom we disclosed that particular category of personal information
- The specific pieces of personal information we have collected about you
- A list of all third parties to whom we have disclosed personal information, as defined under California Civil Code Section 1798.83(e) (a/k/a the “Shine the Light Law”), during the preceding calendar year for third-party direct marketing purposes
You may submit a request for the information above through our webform, via email to [email protected], or by calling us at 866-427-4287. In connection with the submission of your request, you may need to verify your identity before action is taken. We will let you know what information is needed for verification.
Right to Request Deletion of Your Personal Information. California residents also have the right to request that we delete your personal information collected or maintained by us, with some exceptions. We will let you know what personal information we can delete from our records, and we will direct any service providers that may have collected personal information about you to delete your personal information from their records. There may be circumstances where we cannot delete your personal information or direct service providers to delete your personal information from their records. For example, if we need to: (1) retain your personal information to complete a transaction or provide services; (2) for purposes of a product warranty or recall; (3) detect security incidents; (4) protect against unlawful activities; (5) identify, debug or repair errors; or (6) comply with a legal obligation. You may submit a request to delete your personal information through our webform, by email to [email protected] or by calling us at 866-427-4287. In connection with the submission of your request, you will need to verify your identity before action is taken. We will let you know what information is needed for verification.
Verification of Requests for Further Information or to Delete Personal Information. Upon receipt of a request for information or a request to delete personal information, we will take reasonable steps to confirm that the person submitting the request to know or request to delete is the person to whom the information relates (or his or her authorized agent), and to prevent unauthorized access to or deletion of personal information. The specific steps taken to verify the identity of the requesting person may vary based on the nature of the request, including the type, sensitivity, and value of the information requested, the risk of harm posed by unauthorized access or deletion, the likelihood that fraudulent or malicious actors may seek the information, the robustness of personal information provided to verify your identity, the nature of our business relationship with you, and available technology for verification.
We will generally try to avoid requesting additional information from you for the purpose of verification, but we may need to do so if we cannot verify your identity based on the information already maintained by us. If we request additional information to verify your identity, it will be for that purpose only and will be deleted as soon as practical after processing the request, except as otherwise provided by law. If there is no reasonable method by which we can verify your identity, we will state so in response to a request to know or delete personal information, including an explanation of why we have no reasonable method to verify your identity.
Right to Non-Discrimination for the Exercise of Your Privacy Rights. If you choose to exercise any of your privacy rights under the CCPA, you also have the right not to receive discriminatory treatment by us. This means that we will not deny providing our services to you, charge you different prices or provide a different level or quality of service to you unless those differences are related to the value of your personal information.
Colorado, Connecticut, Delaware, Indiana, Kentucky, Maryland, Minnesota, Montana, Iowa, Nebraska, New Hampshire, New Jersey, Oregon, Rhode Island, Tennessee, Texas, Utah, and Virginia Residents
This section identifies additional rights for residents of Colorado, Connecticut, Delaware, Indiana, Kentucky, Maryland, Minnesota, Montana, Iowa, Nebraska, New Hampshire, New Jersey, Oregon, Rhode Island, Tennessee, Texas, Utah, and Virginia.
Residents of the foregoing states have the right to:
- Confirm if we are processing your personal data;
- Access your personal data;
- Correct inaccuracies in your personal data;
- Delete your personal data;
- Obtain a copy of your personal data that you previously provided to us in a portable and readily usable format; and
- Opt-out of the processing of personal data for targeted advertising, the sale of personal data, or profiling in furtherance of decisions that produce legal or similarly significant effects concerning you.
To exercise any of these rights, you or an authorized agent can submit a request through contacting us by email at [email protected], or call us at 866-427-4287 and specify which right you are seeking to exercise. We may require specific information from you to help us confirm your identity and process your request.
If we refuse to take action on a request, you may appeal our decision within a reasonable period time by contacting us as specified in the How to Contact Us section below and specifying you wish to appeal. Within the timeframes required by applicable law, we will inform you in writing of any action taken or not taken in response to the appeal, including a written explanation of the reasons for the decisions. If the appeal is denied, you may submit a complaint.
We will not discriminate against you for exercising your privacy rights.
Nevada Residents
Nevada law provides that Nevada residents may opt-out of the “sale” of “covered information” to third parties, including but not limited to name, address, social security number, and online service activity. Our uses of your personal information are not sales under Nevada law, so no opt-out is required. If you have any questions, please contact us at [email protected] or by calling us at 866-427-4287.
Changes to Our Privacy Policy
We may change this Privacy Policy at our sole discretion at any time. Please review it before using our websites, interacting with us, or otherwise submitting your personal information to us so that you understand our privacy practices and your rights. Your continued use of services and your provision of personal information to us after the effective date of any modification to the Privacy Policy will be deemed to be your agreement to the changed terms.
How to Contact Us
If you have any comments or questions about our privacy practices, please contact us.
Arhaus
[email protected]
51 E. Hines Hill Road, Boston Heights, OH 44236
866-427-4287