FREQUENTLY ASKED QUESTIONS
WHO CAN BE AN ARHAUS TRADE MEMBER?
Our Trade Program is open to design and real estate professionals who reside in the United States, U.S. territories, Mexico, and Canada.
WHAT HAPPENS AFTER I APPLY?
Once your application has been received, you’ll receive an email with your Trade ID number and instructions for uploading your W-9 or W-8. After your fully completed and signed W-9 or W-8 is processed, your Trade Membership will be active.
HOW MUCH CAN I EARN IN COMMISSIONS?
• 7% commission for delivered sales up to $49,999.
• 10% commission for delivered sales that are $50,000 or more.
Trade orders receive current sale pricing, including all promotions. No additional discount is applied. Commissions are paid on the merchandise subtotal. Worry-Free Protection Plan, tax, delivery, and installation charges aren’t included in commissions.
Commissions are based on delivered sales and reset annually on January 1.
Arhaus Loft and clearance center orders are not eligible for commissions.
HOW DO I PLACE TRADE ORDERS AND EARN COMMISSIONS?
In-Store: Simply provide your Trade ID number at checkout to earn commissions on in-store purchases. If a client plans to make an in-store purchase without you present, please notify the store team in advance or immediately after, to ensure you receive credit.
Online: To place a Trade order online, we encourage you to contact our Trade Sales team directly. At this time there is not a function online that will allow you to link your Trade account to your order. You can email [email protected] or call 866-427-4287 and select option 5 to speak with an Online Trade Specialist.
HOW DO I RECEIVE TAX EXEMPTIONS?
To receive tax exemptions, submit a copy of your tax exemption certificate for each state where merchandise will be delivered. This must be presented with each order at the time of purchase. If the billing information on the order does not match the information on your tax exemption certificate, taxes cannot be removed from your purchases.
WHO ARE CHECKS ISSUED TO?
Checks are issued to either the primary contact or the business name, based on your W-9. If your firm has multiple designers and individual checks are preferred, please apply for separate accounts.
WHEN ARE COMMISSION CHECKS MAILED OUT?
Checks are mailed to the address on file via USPS by the end of the month following the end of every quarter.
COMMISSION CHECK SCHEDULE
Q1 JAN | FEB | MAR
Checks are received in May.
Q2 APR | MAY | JUN
Checks are received in August.
Q3 JUL | AUG | SEP
Checks are received in November.
Q4 OCT | NOV | DEC
Checks are received in February.
Please allow 30 days from when checks are mailed before submitting a missing check claim. An authorized contact must notify [email protected] of any discrepancies within 90 calendar days of the end of the quarter. The Trade Team is not obligated to consider any discrepancies in question after the 90-day period. (See schedule above.)
HOW WILL EXCHANGES OR RETURNS AFFECT MY COMMISSION PAYMENTS?
Any returns, exchanges, or price adjustments processed after payment of commissions will be applied to the following quarter’s earnings.
WHEN WILL I RECEIVE MY FORM 1099-MISC?
1099 tax forms are sent annually at the end of January to Trade Program members who have earned over $600 in commissions in the previous year. For tax purposes, earnings are based on when checks are received, not when purchases are made.
HOW DO I UPDATE MY INFORMATION?
The following information can be updated by logging into your Trade Dashboard account:
• If you move or change names.
• If you make business changes that might require an updated W-8 or W-9.
• If you need to add an authorized contact to your Trade Account.
Failure to update your information may result in delayed or forfeited commissions.
WHO SHOULD I CONTACT FOR…
Samples, product information, or a quote?
To request samples, product information or quotes, visit your local showroom or email [email protected]
Questions about an open order placed at a showroom?
Contact your local showroom.
The status of an account or commission?
General questions about the Trade Program?
Placing an online order or questions about an existing online order?
[email protected] or 866.427.4287, option 5
Delivery issues, returns, or warranty issues?
[email protected] or 866.427.4287, option 3
View the Trade Program Terms and Conditions here.