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Frequently Asked Questions (FAQ)

PLACING AN ORDER

ORDERS AND ORDER STATUS

RETURNS & EXCHANGES

PAYMENTS & PAYMENT OPTIONS

SPECIAL FINANCING: ARCHARGE CREDIT CARD

GIFTS & GIFT CARDS

  • Can I order an Arhaus Gift Card online?
  • Can I use my Arhaus Gift Card to purchase online?
  • Can I have my items giftwrapped?
  • DELIVERY & SHIPPING

    PRODUCT INFORMATION

    EMAIL AND CATALOG SUBSCRIPTION

    ABOUT ARHAUS

    TECHNICAL SUPPORT


    PLACING AN ORDER

    How do I place an order off-line?


    Our Design Consultants are ready to assist you, seven days a week, at 866.427.4287.
    Monday 8am – 9:30pm EST
    Tuesday – Thursday 8am – 9pm EST
    Friday 8am – 8pm EST
    Saturday – Sunday 9am – 5pm EST
    You can also visit one of our stores .

    How do I know if my items are in-stock?


    You can find the availability of products on the Product Detail Page, Shopping Bag and Checkout pages. If an item is in stock, it will display the message “Ready to Deliver”. If an item is delayed, an expected delivery timeframe will appear.

    Are the prices the same in stores and online?


    Yes, all pricing is consistent in stores, in the catalog, and online. Should you notice an inconsistency, please contact Arhaus. Note: Pricing on floor samples and at Arhaus Loft locations may vary.

    Are all of your products available online?


    Most of our products and custom options are available online, however not all pieces are shown. Connect with a Design Consultant seven days a week, at 866.427.4287 or at your local store to choose from hundreds of fine fabric and finish options or explore our one-of-a-kind furniture.

    Does the catalog show all of your designs?


    The catalog showcases new seasonal looks and designs, as well as longtime favorites of ours and yours, however not all pieces are shown. Connect with a Design Consultant at your local store or on the website to view more furniture and accessories.

    Do I need to create an account to order online?


    For your convenience, Arhaus provides guest checkout - no account is needed to order online.

    How do I order catalog items online?


    Select the magnifying glass icon at the top of our website to open a search field and type in the product name listed in the catalog. If you do not have the product name handy, enter a keyword that describes the item. For assistance, contact Arhaus by phone at 866.427.4287 or email shop@arhaus.com .

    Can I order a slipcover for an existing Arhaus piece?


    Yes, please reach out to a Design Consultant at your local store or at 866.427.4287 if you need assistance. We have select frames that may be discontinued.

    Where do I go for product information, dimensions and care instructions?


    All product details, including dimensions and care instructions are located on the Product Detail Page on the website.

    How do I measure correctly?


    It is your responsibility to ensure furnishings fit in desired rooms, as well as through doorways, stairways, elevators and hallways. Please see our Measuring for Furniture Delivery guidelines. These are merely guidelines for measuring and do not guarantee your furniture will fit.

    Do you offer in-home design consultations?


    Arhaus Design Consultants are here to help realize your style story during a complimentary in-home or in-store design consultation. Visit your local store today to schedule your complimentary design consultation!

    ORDERS AND ORDER STATUS

    How can I check on the status of my order?


    If you placed your order in a store , contact your Design Consultant for status updates. For all other orders, contact Arhaus by phone at 866.427.4287 or email shop@arhaus.com . Please have your order number available so that we may assist you more quickly.

    If you received a UPS Ship Notification email, you may track your shipment at ups.com .

    Can I change my order?


    If you placed your order in a store , contact your Design Consultant for any modifications or cancellations. For all other orders, contact Arhaus by phone at 866.427.4287 or email shop@arhaus.com .

    Please note: Special order furniture is made to your specifications and therefore, we do not accept cancellations, returns or exchanges. A 50% deposit is required at time of purchase. The 50% deposit will not be refunded for reasons other than manufacturer defect or damage. Due to the handmade nature of these products, dimensions can vary plus or minus 2 inches.

    Clearance Items (marked Last Chance! Extra Savings), Direct Ship Artwork, Fresh Décor, One-of-a-Kinds, and Custom Italian Wallpaper are all sold "as-is" and cannot be returned or exchanged.

    RETURNS & EXCHANGES

    What is the return/exchange policy?


    Learn more about Returns & Exchanges.

    Can I return or exchange a clearance item?


    Clearance items (marked Last Chance! Extra Savings), are sold as is, and cannot be returned for refund or exchanged.

    Can I return or exchange a one-of-a-kind antique?


    One-of-a-Kinds and Live Edge Tables are sold as is, and cannot be returned for refund or exchanged.

    Can I cancel an order for a special-order item?


    Custom, special-order and made-to-order merchandise is made to your specifications and therefore, once your order is submitted, we do not accept returns, cancellations, or exchanges.

    Your 50% deposit is forfeited should you decide to refuse delivery of your custom order item for reasons other than manufacturer defect or transit damage.

    Can I return an item to a store location?


    Items purchased and taken with you from a store location must be returned to a store location; these items include specialty rugs, accent pillows and throws, and some lighting and accessories. Items delivered by Arhaus or a third-party shipping partner must be returned in the same manner. Please contact Arhaus to coordinate the return of furniture and purchases made on arhaus.com.

    What if my items do not fit upon delivery?


    It is your responsibility to ensure furnishings fit through all interior structures and into the desired space. Please see our Measuring for Furniture Delivery guidelines. These are merely guidelines for measuring and do not guarantee your furniture will fit. Delivery fees will not be refunded unless the item returned is found to have a manufacturer defect or was damaged in transit. A 10% restocking fee and redelivery fee will be applied to merchandise that is returned or exchanged for reasons other than manufacturer defect or damage. Items that are returned or exchanged due to size will be assessed a 10% restocking fee and delivery fees are not refundable. Clearance Items (marked Last Chance! Extra Savings), Direct Ship Artwork, Fresh Décor, One-of-a-Kinds, and Custom Italian Wallpaper are sold "as-is" and cannot be returned, or exchanged. If any of the above items are refused or returned after delivery, a 50% restocking fee will be applied.

    Your 50% deposit is forfeited should you decide to refuse delivery of your custom order item for reasons other than manufacturer defect or transit damage.

    What if my item(s) does not look like what I saw in the store or online?


    Many of our pieces are as unique as the artisan that made them. And, the little details are a big reminder that a real person created something special just for you. Collections crafted from recycled metals, reclaimed woods, and other hand-finished, natural materials showcase beautiful, organic variations, irregular distresses, sporadic oxidations, color fluctuations, etc. These are normal characteristics that will not affect the performance of your piece and are not considered quality defects.

    We make every effort to display the colors of our products accurately on the website. However, the actual colors you see will depend on your computer monitor.

    PAYMENTS & PAYMENT OPTIONS

    How is tax applied to my order?


    Taxes are based on the laws and regulations of the state or province indicated by the shipping address. Each locale has different laws regarding the taxation of merchandise as well as freight and handling.

    What forms of payment do you accept?


    We accept the following: VISA, MasterCard, Discover, American Express, the Arhaus Credit Card (Archarge) as well as Arhaus Gift Cards and checks (by phone or in-store) and cash (in-store only).

    What are your payment requirements?


    Your credit card will be charged in full at the time the order is placed if your merchandise is ready to deliver. If your order has deferred delivery or you have ordered custom special order merchandise, 50% of your total will be charged at the time of your order and full payment will be required prior to delivery. The full balance of your order will be charged when the order is placed using your Archarge credit card. Clearance merchandise, Floor Samples, One-of-a-Kinds must be paid in full at the time of purchase.

    SPECIAL FINANCING: ARCHARGE CREDIT CARD

    How do I apply for an Arhaus Credit Card?


    Apply for the Arhaus Credit Card online or visit your local store to fill out an application in person.*

    *Promotional financing available with Arhaus Credit Card Accounts offered by Comenity Bank who determines qualifications for credit and promotion eligibility. Minimum purchase of $399 for six-month financing; minimum monthly payments are required.

    Can I make a payment on my Arhaus Credit Card at a store location or online?


    Payments are accepted online through the Arhaus Credit Card account page featuring EasyPay.

    Payments can also be mailed to the following address:

    Comenity Bank
    PO Box 182273
    Columbus, Ohio 43218-2273

    How do I know what my credit line is on my Arhaus Credit Card?


    For the Arhaus Credit Card, call 888.245.4064 or TDD/TTY at 800.695.1788.

    How do I close my Arhaus account?


    For the Arhaus Credit Card, call 888.245.4064 or TDD/TTY at 800.695.1788.

    Who should I contact if my statement is not correct?


    For the Arhaus Credit Card, call 888.245.4064 or TDD/TTY at 800.695.1788.

    Do I have to make a monthly payment on financing plans?


    In cases of deferred interest for six months (when such promotion applies), interest will be charged to your account (at the standard, variable APR) from the purchase date if the purchase balance is not paid in full within the promotional period or if you make a late payment. Minimum monthly payments for this plan during the promotional period will be the greater of: the amount of $5.00 or 1.00% of your account balance (rounded up to the nearest $1.00). Required minimum purchase of $399 for six months. Subject to credit approval.

    In the case of the 24-month low APR equal payment (when such promotion applies), if the balance is not paid in full in 24 months or if you fail to make any payment when due, regular credit terms will apply and interest will be imposed from the end of the promotional period at the standard, variable APR of 24.99% or 26.99%, based on the prime rate, depending on when you opened your account. Minimum monthly payments for this plan during the promotional period will be the greater of: the amount of the purchase, including the calculated finance charges that will be assessed from the date of the purchase through the end of the promotional period, divided by the number of months in the promotional period, (rounded up to the nearest $1.00); or $5.00. Required minimum purchase of $3,000 for 24 months. Subject to credit approval.

    Arhaus Credit Card Accounts are offered by Comenity Bank, which determines qualifications for credit and promotion eligibility. At no time will the minimum payment due be less than $25.00. Minimum Interest Charge is $1.00 or $2.00 per credit plan, depending on when you opened your account. Standard variable APR of 24.99% or 26.99%, based on the Prime Rate, depending on when you opened your account.


    GIFTS & GIFT CARDS

    Can I order an Arhaus Gift Card online?


    Purchase a gift card by phone at 866.427.4287 or visit one of our stores . Unfortunately, we do not sell gift cards online at this time.

    Can I use my Arhaus Gift Card to purchase online?


    Use a gift card by phone at 866.427.4287 or visit one of our stores . Unfortunately, we do not accept gift cards online at this time.

    Can I have my items giftwrapped?


    Make the gifting unforgettable! For only $6, your gift will be wrapped by hand in artisanal paper and finished with a bow. Available for select décor items purchased by phone or online only, not available in stores. Receipts for giftwrapped items will not include pricing information.

    DELIVERY & SHIPPING

    How do I calculate the delivery fee to my area?


    Depending on the items purchased, Arhaus provides two delivery methods: White Glove Delivery Service for furniture, and larger décor and Package Carrier Delivery for select decor, lighting, rugs, jewelry, and smaller furniture items that can fit and safely ship using standard UPS and FedEx shipping methods.

    To determine the Unlimited White Glove Furniture Delivery Rate in your area, Use our “estimate delivery fees” link in the shopping bag or contact Arhaus at 866.427.4287.

    Many Package Carrier Deliveries qualify for Free Shipping. Arhaus also offers Expedited and Express options.

    What is White Glove Delivery?


    Learn about our Unlimited White Glove Furniture Delivery.

    What is the standard delivery window for special-order furniture?


    With hundreds of fine fabrics and finishes to choose from, Arhaus handcrafted custom upholstery is ready to deliver in 8-12 weeks.

    Our custom dining collections are handcrafted within 16 weeks by our master artisans.

    Your Design Consultant will provide you with initial delivery information. However, delivery dates are estimates and in no way guaranteed. You will be contacted with a date and time for the arrival of your order.

    My residence won’t be ready for weeks. If I place my order, can you hold my items at your warehouse?


    Merchandise in our warehouse cannot be held more than 90 days. After 90 days, full payment for the merchandise is required and delivery must be scheduled for your order. If you are unable to accept delivery beyond 30 days of your merchandise being fully committed in our warehouse, your order must be paid in full and cannot be returned, refused, canceled or exchanged.

    Can I pick up my merchandise at my local store?


    Floor samples and select décor items are available at local stores to take with you, however store pickup is not available for most items ordered through stores, phone or online.

    Can I pick up my merchandise at the distribution center?


    We do not offer pick-ups at our distribution center.

    Will I receive all of the items on my order at the same time?


    Depending on the items purchased and the delivery methods available for each item, your order could be delivered in multiple shipments. If any items delivered via White Glove Delivery Service are deferred, delivery will occur once all of the items become available and ready to ship. If you would like to split your deferred order into multiple shipments, additional delivery charges will be incurred. If you placed your order in a store, contact your Design Consultant. For all other orders, contact Arhaus by phone at 866.427.4287 or email shop@arhaus.com . Additional information about Delivery & Shipping.

    Will my merchandise be assembled at the time of delivery?


    Furniture, larger décor, uniquely shaped items, and items that are too fragile to ship through Package Carrier Delivery will be delivered using our White Glove Delivery Service. Our professionally trained delivery team will unpack, inspect, assemble, and place your furniture in the room of your choice as well as remove all packaging and debris. Please note: Please note: Our delivery team is not permitted to move or dispose of existing furniture or other items. Items such as lighting, mirrors, and wall art will not be unboxed, inspected, assembled or installed. Our delivery team is not permitted to install any electrical equipment or wall-mounted items. Items sent via UPS, FED-EX, or as curbside drop-offs do not include assembly.

    Does someone need to be home to accept my delivery?


    Yes. An individual 18 years or older, must be home to accept furniture delivery and inspect your order.

    What if I have an issue during or after my delivery?


    Contact Arhaus by phone at 866.427.4287 for Returns & Exchanges, or other questions.

    Can I request delivery on a Saturday or Sunday?


    Local and Extended White Glove Deliveries can be scheduled Monday-Saturday excluding company-observed holidays. National White Glove Deliveries and Package Carrier Deliveries are delivered Monday-Friday excluding company-observed holidays. Additional information about Delivery & Shipping.

    Do you ship to Canada or other international destinations?


    Deliveries to Alaska, Hawaii, Canada, U.S. territories and international destinations require custom quotes and order subtotals must be $2,000 or more. Please contact Arhaus for details.

    What if my items do not fit upon delivery?


    It is your responsibility to ensure furnishings fit through all interior structures and into the desired space. Please see our Measuring for Furniture Delivery guidelines. These are merely guidelines for measuring and do not guarantee your furniture will fit. Delivery fees will not be refunded unless the item returned is found to have a manufacturer defect or was damaged in transit. A 10% restocking fee and redelivery fee will be applied to merchandise that is returned or exchanged for reasons other than manufacturer defect or damage. Items that are returned or exchanged due to size will be assessed a 10% restocking fee and delivery fees are not refundable. Clearance Items (marked Last Chance! Extra Savings), Direct Ship Artwork, Fresh Décor, One-of-a-Kinds, and Custom Italian Wallpaper are sold "as-is" and cannot be returned, or exchanged. If any of the above items are refused or returned after delivery, a 50% restocking fee will be applied.

    PRODUCT INFORMATION

    Does your merchandise come with assembly instructions?


    Please see our Assembly Guides.

    How can I order a fabric or leather swatch?


    Select an upholstered item and click on the “View and Order all Swatches” link to browse fabrics and leathers. Once you've made your selection, fill out the swatch request form. Your requested swatch may take up to 10 days to receive.

    How will I know if a product is okay to be placed outdoors?


    As part of our distinctive vision and creative styling, we often photograph our furniture and accessories in a natural outdoor setting. This does not always mean that they are suitable for outdoor use. To ensure that a product is made for outdoor use, look for the word “outdoor” in the product name.

    Does Arhaus warranty its merchandise?


    At Arhaus, we’re committed to products of great integrity—furniture made with uncompromising quality and care. In a world prone to disposal, the durability of our products only makes sense–for all of us and for our environment. Arhaus warrants its merchandise to be free of defects in both construction materials and workmanship from the date of delivery for the number of years noted in our Limited Warranty when used in a residential (non-commercial) setting.

    Our Worry-Free Protection Plans include coverage for accidental damage which is not covered by our Limited Warranty. Learn more about purchasing Worry-Free Protection Plans.

    Can your products be used in a commercial setting?


    Yes, our products are used in commercial-type settings; however, our warranty applies to residential use only and is void if the furniture is used in what is considered to be a non-household setting.

    EMAIL AND CATALOG SUBSCRIPTION

    How do I request a catalog or sign up for email or remove my name from your mailing list?


    To be added to our postal or email mailing list, sign up here .
    To be removed from our postal mailing list, unsubscribe here .
    To be removed from our email mailing list, click the unsubscribe link at the bottom of your email.

    Will you share my email, home, or business address with other companies?


    We respect and appreciate that not all guests may want to share information with other select companies. If you do not want ARHAUS to share your personal information for marketing purposes, please click here and we will remove your name from lists we share with other companies.

    ABOUT ARHAUS

    Is Arhaus an environmentally conscious company?


    We have made a commitment to the earth's resources by developing unique, yet functional pieces from recycled natural resources. We recycle copper into tabletops and transform tree roots into chairs. We find forgotten antiques and give them new life. And, we remain committed to never using wood from endangered rainforests.

    Do you have a program for Interior Designers?


    Yes. Join our Arhaus Trade Program and earn cash back on furniture, rugs, relics, accessories, lighting, mirrors, and soft goods.

    How can I request a donation?


    Please send all requests to donations@arhaus.com , or mail to:

    Arhaus Furniture
    Attention: Donation Request
    51 E. Hines Hill Road
    Hudson, OH 44236

    Our full charitable contributions policy is available here.

    What is your mailing address?



    Arhaus Furniture
    Attn: Concierge
    51 E. Hines Hill Road
    Hudson, OH 44236

    TECHNICAL SUPPORT

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