We maintain a 14-day return policy. Should you discover a manufacturer defect or damage upon delivery, please notify our Concierge Team immediately 1.866.427.4287. To process a return or exchange, we require the original receipt. A 10% restocking fee and redelivery fee will be applied to merchandise returned or exchanged for reasons other than manufacturer’s defect or damage. Please Note: Special Order merchandise cannot be returned, cancelled or exchanged for any reason other than manufacturer defect or damage. A 50% deposit is required at the time of purchase. Please Note: Discontinued and Clearance items cannot be returned or exchanged. Before finalizing your purchase, please verify clearance measurements of doors, stairways, elevators and hallways. Delivery and shipping fees are not refundable should your ordered items not fit through these areas. For more information, please see our Terms & Conditions .