Frequently Asked Questions: Our Response to COVID-19
We are committed to putting safety first. Situations are fluid and we are making adjustments to our business as needed, so please continue to check this page for our latest updates.
If you have a question that is not answered below, please call our Concierge Team at 866.427.4287 , email firstname.lastname@example.org, or connect with us using the live chat feature on our website. Our team is standing by to help any way we can.
What safety precautions are you taking in stores?
We are committed to following these safety measures and guidelines in all of our stores:
- Following state mandated requirements for mask wearing
- Performing daily symptom assessments with every employee before every shift
- Continuing our rigorous daily cleaning schedule
- Wiping down surfaces after every customer interaction
- Providing wipes and hand sanitizer to customers and employees
What safety precautions are your delivery teams taking?
Our delivery teams are following heightened cleaning measures in accordance to CDC-recommended guidelines, including using hand sanitizers, wearing gloves, and having booties and masks.
What if I need help from an Arhaus Interior Designer?
Our Interior Designers are here to help you realize your style story with complimentary Virtual Design Consultations via phone, email, or video chat. You can connect with a Designer here.
Are Arhaus Design Services Free?
Yes, Arhaus Design Services are always complimentary.