Frequently Asked Questions: Our Response to COVID-19
As government regulations begin to lift, we are committed to moving slowly and putting safety first as we determine our next steps. Situations are fluid and we are making necessary adjustments to our business every day, so please continue to check this page for our latest updates.
If you have a question that is not answered below, please call our Concierge Team at 866.427.4287 , email firstname.lastname@example.org, or connect with us using the live chat feature on our website. Our team is standing by to help any way we can.
Is my local store open?
It may be. We are slowly opening stores in certain markets, so please visit our Store Directory to see details about specific locations.
What safety precautions are you taking in stores?
As our stores begin to open, we are committed to following these safety measures and guidelines:
- • Cleaning each store before it reopens
- • Operating with limited hours
- • Limiting the number of guests in each store to ensure social distancing
- • Doing a daily symptom assessment with every employee before every shift
- • Continuing our rigorous daily cleaning schedule
- • Wiping down surfaces after every customer interaction
- • Providing masks for all employees
- • Providing wipes and hand sanitizer to customers and team members
My store isn't open yet. How can I shop with you?
Our Interior Designers are working from home in all markets and would be happy to set up a complimentary Virtual Design Consultation with you. You can connect with a Designer here. You can also shop our website anytime, and our Concierge Team is here to help with any questions you may have.
When will the rest of your stores reopen?
At this point, we don’t know. We are following all safety regulations to protect our customers and employees. We will reopen our stores only when it is deemed safe to do so, and we will let you know here and through all of our digital channels when we do. In addition, select stores are offering private shopping appointments. Please visit our Store Directory to learn more.
Are you still delivering?
Yes, we’re delivering where we are safely able to do so. Currently, our carriers are maintaining delivery operations to most of the country, except where we are limited by government restrictions. The majority of our in-stock items can ship out within one week of ordering, as soon as a delivery date can be scheduled.
What safety precautions are your delivery teams taking?
Our delivery teams are following heightened cleaning measures in accordance to CDC-recommended guidelines, including using hand sanitizers, wearing gloves, and having booties and masks.
I have an in-process order. Will it be delayed?
We are doing our best to fill orders and dispatch deliveries as quickly and as safely as we can. If your order may be delayed for any reason, we will reach out as soon as possible to let you know. If you have specific questions about your order, please reach out to your local store or to our Concierge Team at 866.427.4287 .
I have an order shipping to an area impacted by government restrictions. What happens now?
If it is unsafe to deliver your order, we will contact you to reschedule your delivery, and your order will be held securely until we are able to reschedule.
What if I need help from an Arhaus Interior Designer?
Our Interior Designers are here to help you realize your style story with complimentary Virtual Design Consultations via phone, email, or video chat. You can connect with a Designer here.
Are Arhaus Design Services Free?
Yes, Arhaus Design Services are always complimentary.
Are Arhaus factories making protective equipment to support healthcare workers?
The artisans who craft Arhaus upholstery (both in our own factory and at our partner facilities) are producing masks to distribute to local nonprofit first responders and healthcare providers. We would like to thank our partners and the individual volunteers who are sewing these masks, as well as all the first responders, medical professionals, and support teams who are doing so much to keep us safe.